Housing Department

Newcastle upon Tyne City Council - Homelessness Advice


Services offered

Advice and assistance for people who are threatened with homelessness. Negotiation with landlords and mortgage lenders, Advice on tenancy status, landlord/tenant problems, debt, welfare benefits.. Out of hours emergencies phone 0800 1707 008.

Area served

Newcastle upon Tyne City Council area.

Who is the project for?

Who do we help?

Anyone living or working in Newcastle upon Tyne with a housing or homelessness related problem.

Best way to get in touch

How to contact

Phone, write or make an appointment.

How to contact - Opening times

  • Monday: 8.30am to 12 noon and 1pm to 4.30pm
  • Tuesday: 8.30am to 12 noon and 1pm to 4.30pm
  • Wednesday: 8.30am to 12 noon and 1pm to 4.30pm
  • Thursday: 8.30am to 12 noon and 1pm to 4.30pm
  • Friday: 8.30am to 12 noon and 1pm to 4.30pm
  • Weekends: Emergency Service - call 0800 1707 008 (press option 2 for the Operator and ask for the Emergency Homeless Service)

Accessibility

Wheelchair access

Yes - full

Adapted toilets

No

Further information

Public transport

Based in the city centre. Monument and Central Metro stations - 5 minutes walk.