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Shelter - North East

Services offered

Shelter provides practical help and advice on housing and homelessness. The service is free and confidential. For advice or guidance, call 03301 755 121 between the hours of 9am–5pm, Monday to Friday. Legal team who can help you if you are eligible for Legal Aid. You'll need to make an appointment to speak with the Legal team by calling 0344 515 1877.

Area served

Tyne and Wear, Northumberland, Teesside, County Durham, North and South Tyneside. Newcastle

Who is the project for?

Who do we help?

Shelter can give advice on housing and homelessness issues.

Best way to get in touch

How to contact

Get in touch on our Helpline 03301 755 121 Open 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday

How to contact - Opening times

  • Monday: 10am - 2pm
  • Tuesday: 9am - 5pm
  • Wednesday: 9am - 5pm
  • Thursday: 9am - 5pm
  • Friday: 9am - 5pm
  • Weekends: Helpline 8am to 8pm


Wheelchair access

Yes - full

Adapted toilets


Further information

Public transport

5 minutes walk from the city centre/central train station.