Knowledge Hub

9-part bitesize e-learning and further resources for frontline staff in homelessness services who are looking to build on their knowledge, skills and understanding of supporting people who exhibit challenging behaviours.

Resources on how to prevent homelessness and rough sleeping amongst people entering and leaving prison.

Information on factors that impact on staff wellbeing, including burnout, vicarious trauma, compassion fatigue and moral injury. Guidance is also provided on how staff can look after themselves, and what support homelessness services should offer to their staff.

What is it?This document is a formal submission to HM Treasury's call for evidence ahead of the upcoming Comprehensive Spending Review.Who is this for?Thi…

These resources are aimed at ensuring frontline staff receive person-centred support, in a psychologically informed way, including guidance on 1:1 meetings and inductions.

Report defining the parameters of an ideal voluntary and community sector funding programme to advance homelessness prevention in England.

Research exploring the gaps and opportunities for locally-led homelessness prevention in England.

These two briefings aim to help homelessness services to employ people with lived experience in the most constructive way possible that mutually benefits both the employer and employee.

Managing conflict effectively is a crucial skill for all leaders and future leaders. This webinar provides staff in the homelessness sector an opportunity to reflect and develop skills on conflict management in the workplace.

The aim of this series is to ensure that frontline staff and team leaders basic understanding of what good practice looks like when it comes to collecting, storing, using and sharing data for casework purposes.

Guidance for frontline staff and managers working in rough sleeping outreach services and a printable information leaflet for new or existing volunteers for outreach services.

Publications and videos covering talking to people with suicidal thoughts, improving prevention policies, and supporting staff dealing with suicidal clients.