Bitesize learning: Managing challenging behaviour

Experiencing challenging behaviours within homelessness services can be hard for the frontline staff, the person exhibiting the challenging behaviour, and those who are also accessing the service. Our bitesize learning videos created with funding from MHCLG, through the VCFS programme, provides an understanding of the causes of challenging behaviours, how to reduce the chances of them occurring and how teams can regulate their own emotions and in turn being able to provide the support individuals need.

Who are these recordings for?

These recordings are for frontline staff of homelessness organisations who are looking to build on their knowledge, skills and understanding of supporting people with challenging behaviours.

What are the key takeaways?

• Understanding challenging behaviour as a way of communicating
  • What behaviours are we talking about?
  • Who are the behaviours challenging?
  • Types of challenging behaviour
  • Trauma and challenging behaviour
  • Why is challenging behaviour occurring now and what is it trying to say?
• Responding to challenging behaviour and managing risk in relation to that behaviour
  • What can be done to make challenging behaviours less likely?
  • Ways of conducting assessments and starting working relationships
  • Considering the effects of the environment
  • How to safely manage 'puncturing behaviours'
  • How to generate a consistent team approach
• Regulating your own emotions when supporting people exhibiting challenging behaviours
  • How often could challenging behaviours occur?
  • How to regulate your own emotions during a difficult situation
  • On-going professional development for you and your team
  • Your personal and professional emotions

Bitesize learning videos