We use cookies to provide vital functionality. For more information, please see our cookie policy.

Manage cookie preferences

Added 25 March 2024

Experiencing challenging behaviours within homelessness services can be hard for the frontline staff, the person exhibiting the challenging behaviour and those who are also accessing the service. Our bitesize learning videos created with funding from the Department of Levelling Up, Housing and Communities, provides an understanding of the causes of challenging behaviours, how to reduce the chances of them occurring and how teams can regulate their own emotions and in turn being able to provide the support individuals need.

Who are these recordings for?

These recordings are for frontline staff of homelessness organisations who are looking to build on their knowledge, skills and understanding of supporting people with challenging behaviours.

Why are they relevant?

  • We understand from our members that there is a need for learning around how to write better grant applications
  • We recognise that not all homelessness services have a dedicated professional fundraiser, and often teams are writing applications on top of their day jobs
  • Finding time to complete grant applications can be a challenge, so it is important that people have the knowledge and understanding to make the most of the time they can dedicate to grant funding.

What are the key takeaways?

  • Understanding challenging behaviour as a way of communicating
    • What behaviors are we talking about?
    • Who are the behaviours challenging?
    • Types of challenging behaviour
    • Trauma and challenging behaviour
    • Why is challenging behaviour occurring now and what is it trying to say?
  • Responding to challenging behaviour and managing risk in relation to that behaviour
    • What can be done to make challenging behaviours less likely?
    • Ways of conducting assessments and starting working relationships
    • Considering the effects of the environment
    • How to safely manage 'puncturing behaviours'
    • How to generate a consistent team approach
  • Regulating your own emotions when supporting people exhibiting challenging behaviours
    • How often could challenging behaviours occur?
    • How to regulate your own emotions during a difficult situation
    • On-going professional development for you and your team
    • Your personal and professional emotions

Bitesize learning videos

Understanding challenging behaviour as a way of communicating, part one
Understanding challenging behaviour as a way of communicating, part two
Understanding challenging behaviour as a way of communicating, part three
Understanding challenging behaviour as a way of communicating, part four
Understanding challenging behaviour as a way of communicating, part five
Understanding challenging behaviour as a way of communicating, part six
Understanding challenging behaviour as a way of communicating, part seven
Understanding challenging behaviour as a way of communicating, part eight
Understanding challenging behaviour as a way of communicating, part nine

More bitesize learning from Homeless Link

How useful did you find this page?

We are always looking to improve the way we present and share information in our website. Your feedback will help us improve the guidance and resources we provide.