Knowledge Hub

A practice development framework to support organisations to implement trauma-informed care in practice.

Managing conflict effectively is a crucial skill for all leaders and future leaders. This webinar provides staff in the homelessness sector an opportunity to reflect and develop skills on conflict management in the workplace.

A Skills Framework for frontline roles in the homelessness sector which includes types of roles, services, and the knowledge, skills and behaviours required for each role.

This webinar on equity, diversity & inclusion in leadership gives managers, senior leaders and CEOs from voluntary community homelessness sector organisations an opportunity to hear from others working in the sector about their experience of improving diversity and inclusion within their organisations.

This webinar gives managers, senior leaders and CEOs from voluntary community homelessness sector organisations an opportunity to look at the key elements needed to be able to embed and support lived experience within your service.

In this 90-minute webinar, we hear from Centrepoint CEO Seyi Obakin OBE about the challenges and joys of leading the UK’s largest youth homelessness charity for nearly 20 years.

This webinar recording gives managers, senior leaders and CEOs from voluntary community homelessness sector organisations an opportunity to look at the importance of inclusion; why it matters; what an inclusive leader looks like; and how bias has an impact on professional decision-making.

These resources are aimed at ensuring frontline staff receive person-centred support, in a psychologically informed way, including guidance on 1:1 meetings, inductions & understanding burnout, vicarious trauma & secondary traumatic stress.

This is a presentation of the summary of the 2022 workforce survey - which talked to people across the homelessness sector.

Thinking about setting up a new service in response to homelessness? Read our guidance on things to consider when setting up a new provision and when it is best to work with an existing service.

These two briefings aim to help homelessness services to employ people with lived experience in the most constructive way possible that mutually benefits both the employer and employee.

Including people with lived experience of homelessness in the design, delivery and evaluation of services is more important than ever. But how can this be achieved in a meaningful way, ensuring that the right support is in place to enable people to succeed?