Knowledge Hub

In recent years the sector has seen an introduction of a number of innovative approaches to supporting people who are experiencing homelessness; Psychologically Informed Environments, Trauma Informed Care, Housing First and strengths-based working to name a few. These are all different types of relationship-based approaches (we previously described them as positive approaches).

Guidance and a case study on how to tackle incidents of hate crime and discrimination.

Guidance for frontline staff and managers working in rough sleeping outreach services and a printable information leaflet for new or existing volunteers for outreach services.

A toolkit to help homelessness teams improve their support to people who are, or may be, autistic.

This toolkit has been written by Dr Anna Tickle at Framework and Opportunity Nottingham with contributions from Westminster City Council, Change Communication, Professor Karen McKenzie at Northumbria University and Groundswell. There is also an accompanying webinar with Dr Tickle and other speakers.

These resources are aimed at ensuring frontline staff receive person-centred support, in a psychologically informed way, including guidance on 1:1 meetings, inductions & understanding burnout, vicarious trauma & secondary traumatic stress.

Guidance on Roma homelessness with links to free training for homelessness service providers who support Roma communities.

Case studies from different London boroughs who adapted their support for people sleeping rough during periods of extreme heat.

Resources for homelessness services on how to meet the needs of trans people, and adapt services to make them more inclusive.

A tool enabling leaders in the homelessness sector to assess and improve the maturity of their organisation’s equity, diversity and inclusion.

The Gendered Lens Framework includes seven approaches for embedding gender-informed practice into homelessness services. Its a workbook with top tips, case studies and original artwork to support services to become more inclusive.

This resource considers the importance of the language we use and provides tips to support homelessness professionals to deliver inclusive and equitable services.