Knowledge Hub

This podcast and posters provide homelessness workers with advice on a range of ways to improve clients’ A&E experiences.

This briefing explains positive action to enable it to be applied to homelessness workplaces.

This briefing aims to help homelessness practitioners to understand the Equality Act 2010, equipping them to improve their services and the support they offer.

This briefing provides ‘Top Tips from the Frontline’ on influencing for change in the response of systems and services to women’s homelessness.

In recent years the sector has seen an introduction of a number of innovative approaches to supporting people who are experiencing homelessness; Psychologically Informed Environments, Trauma Informed Care, Housing First and strengths-based working to name a few. These are all different types of relationship-based approaches (we previously described them as positive approaches).

Guidance on safeguarding adults, including how to raise a safeguarding alert and the role of Safeguarding Adults Boards.

These resources are aimed at ensuring frontline staff receive person-centred support, in a psychologically informed way, including guidance on 1:1 meetings and inductions.

Guidance and a case study on how to tackle incidents of hate crime and discrimination.

Guidance for frontline staff and managers working in rough sleeping outreach services and a printable information leaflet for new or existing volunteers for outreach services.

A toolkit to help homelessness teams improve their support to people who are, or may be, autistic.

This toolkit has been written by Dr Anna Tickle at Framework and Opportunity Nottingham with contributions from Westminster City Council, Change Communication, Professor Karen McKenzie at Northumbria University and Groundswell. There is also an accompanying webinar with Dr Tickle and other speakers.

Guidance on Roma homelessness with links to free training for homelessness service providers who support Roma communities.