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Guidance
Running an effective Day Service
Updated: 14 May 2025
Information and links to useful resources on approach and ethos, trauma-informed working, managing staff, funding and fundraising, data management and working in partnership.
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Guidance
Brain injury and homelessness
Updated: 08 May 2025
Recognising the links between brain injury and homelessness, and how services can help.
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Guidance
Transferring onto the UK's new e-Visa System
Updated: 16 Apr 2025
The UK Government is rolling out a new digital immigration system, which will replace all physical visas, such as biometric residence permit (BRP), visa vignette stickers or immigration ink stamps in passports, or biometric residence cards (BRC). The Government’s aim is for the visa system to be fully electronic by 2025. This guidance provides an overview of everyone impacted by these changes, what they need to do and by when.
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Guidance
Resources for partnership working, homelessness forums and homelessness & rough sleeping strategies
Updated: 04 Apr 2025
This document provides a quick guide about existing resources to support local partnership approaches to homelessness and rough sleeping, as well as those looking to develop effective local strategies.
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Guidance
Staff wellbeing in homelessness services
Updated: 28 Mar 2025
Information on factors that impact on staff wellbeing, including burnout, vicarious trauma, compassion fatigue and moral injury. Guidance is also provided on how staff can look after themselves, and what support homelessness services should offer to their staff.
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Guidance
Learning from Immigration Advice Programme
Updated: 26 Mar 2025
This briefing is aimed at those exploring how to deliver immigration advice for rough sleepers, be this from the perspective of local or central government, immigration advice services or homelessness sector service providers.
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Guidance
Safeguarding Adults Reviews
Updated: 10 Mar 2025
Guidance on Safeguarding Adults Reviews, including what they are, why to conduct them, the process, and learning from previous reviews.
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Guidance
Recommendations for using personalised budgets
Updated: 23 Aug 2024
Read our learnings and recommendations from our focus group which discussed the use of personalised budgets in homelessness services.
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Guidance
Mental Health and PIP
Updated: 19 Aug 2024
This guidance outlines the process of making a claim for Personal Independence Payment (PIP), focussing on supporting individuals affected by mental health.
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Guidance
Substance misuse toolkit for migrants experiencing homelessness
Updated: 15 Aug 2024
This toolkit aims to help non-UK nationals who are experiencing homelessness in London to access substance misuse treatment and support.
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Bitesize learning, Guidance, Webinar
Bitesize learning: Steps to success in grant fundraising
Updated: 07 Aug 2024
This bitesize learning series provides essential insights into grant applications, covering strategy, planning, and delivery.
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Guidance
New Psychoactive Substances (NPS)
Updated: 31 Jul 2024
Information and resources for frontline homelessness organisations on New Psychoactive Substances, including nitazenes and other synthetic opioids.