Knowledge Hub

With a general election looming in 2024, we have published our manifesto to end homelessness. Drawn from from our unique position as the membership body for over 800 homelessness organisations across England. It builds on work with our members, on engagement with specialists and experts and on the rich body of evidence on what works to end homelessness, outlining our core ambitions of the next government.

This webinar lays out the fundamental principles of welfare benefit entitlements for EU nationals with different immigration statuses.

This briefing outlines the Universal Credit Easement Policy, how to request an easement, and provides a letter template for homelessness services to use when advocating for a client to obtain an easement on their claim.

Developing relationships with Job Centre Plus.

Information on Debt Respite and Loan Sharks.

Hear about successful models and best practice around employing people with lived experience.

This session aims to demystify some of the key blockers and pain points in the banking system which affect socially excluded groups; opening an account, navigating Universal Credit and managing money when facing vulnerable circumstances.

These two briefings aim to help homelessness services to employ people with lived experience in the most constructive way possible that mutually benefits both the employer and employee.

Watch our webinar on an introduction to Housing Benefit for accommodation service providers.

A Skills Framework for frontline roles in the homelessness sector which includes types of roles, services, and the knowledge, skills and behaviours required for each role.

This guidance outlines the process of making a claim for Personal Independence Payment (PIP), focussing on supporting individuals affected by mental health.

How can homelessness accommodation and support services work positively with couples? Read our guidance on Universal Credit and Housing Benefit claims for couples.