Last updated: 30 July 2024

Who is it for?

This podcast and posters are aimed at frontline homelessness workers. They provide information and advice on what they can do to:

  • support clients during an Accident & Emergency (A&E) visit;
  • help A&E staff to assess and care for their clients;
  • build relationships with A&E departments.

Why is it relevant?

People experiencing homelessness visit A&E three times more often than the general public but attending can be stressful and challenging. Issues such as communication barriers, mental health problems, complex trauma and addictions frequently combine with practical issues and anxiety over being judged and stigmatised.

In addition, the staff in A&E may not be trained to support and treat people experiencing homelessness, including identifying self-discharge as a safeguarding issue and undertaking mental capacity assessments.

As a result, people experiencing homelessness do not always receive the care and treatment necessary to resolve their health needs. These resources aim to improve this situation.

Key takeaways

The posters, downloadable below for homelessness services to print and display in their staff rooms, give tips on how support workers can:

- support people experiencing homelessness to attend A&E by preparing them for a visit and accompanying them to A&E;

- help A&E staff to support their clients by providing them with an informative letter and addressing any mental capacity concerns;

- build relationships with A&E departments – via a homelessness, inclusion health or addictions lead or frequent attenders meeting – to help improve the support they can offer people experiencing homelessness;

- recommend Pathway’s free e-learning course for A&E staff on supporting people experiencing homelessness

Resources for A&E staff

If your service has built relationships with A&E staff or has a role responsible for navigating health services, the following resources are worth sharing: