Mental Health and PIP

Who is this document for?

Staff working in homelessness services who may support individuals to make a claim for Personal Independence Payment (PIP).

An emphasis is placed on evidencing mental health needs, but this guidance can be used to support all claims.

Why is it relevant?

PIP is one of the most important benefits received by people affected by mental health. This guide offers advice and support both to individuals experiencing poor mental health and to advisors working with them. It seeks to offer positive suggestions on how to make a successful claim for PIP but also how to combat and challenge wrong decisions.

What are the key takeaways?

• Completing a claim for PIP is all about evidencing a person's level of need and this needs to be done thoroughly.
• Advisors should include as much information as possible about a person's mental health needs, including diagnosis, medication, compliance with medication, length and history of condition, suicide risks/ideation, and the physical health impacts.
• The DWP has put support in place for individuals who may find managing their finances difficult, including having 'Vulnerable Customer Champions' and 'Advanced Customer Support'.