The DWP is introducing Automated Claimant Reviews which requires Universal Credit claimants to review, confirm, and if necessary, update their circumstances, to ensure that entitlement remains accurate.
Claimants will receive a ‘Check and Confirm Your Details’ task in their UC account. This provides a summary of their declared information, which they must confirm or update. If details have changed, claimants will be guided to provide the correct information from the relevant date. Completing this task accurately is essential to avoid any disruption to payments.
If a claimant does not complete the task, their payments may be suspended and their claim closed. Notifications will be sent (by text, email and in the individual’s UC Account) when the task is created, with reminders at days 8 and 12, and a final warning on day 15 if payment is at risk of being stopped. Claimants have until their next payment date (around five weeks) to complete the process.
The initiative began on the 16th July and is being rolled out in phases, with 7,000 cases scheduled to participate in this process every two weeks on an ongoing basis.
Show & Tell / Insight Gathering Workshops
The DWP is running workshops to explain the new process, show the claimant interface, and share early insights into claimant engagement.
Stakeholders are encouraged to ask questions and share feedback to help shape the full rollout of Automated Claimant Reviews.
Two online sessions (via Microsoft Teams) are available:
- Tuesday 2 September, 10:30–11:30am
- Thursday 4 September, 3:00–4:00pm
To attend, email operational.stakeholders@dwp.gov.uk by Monday 1st September. You will then receive an invitation for your chosen session.