Developing the workforce
Resources
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Mapping the homelessness workforce
In 2025, Homeless Link was commissioned by the Ministry of Housing, Communities and Local Government (MHCLG) to undertake inaugural research mapping the homelessness workforce: to explore the profile and experiences of the sector.
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Creating a culture of trust and freedom
This webinar if for managers and senior leaders in the homelessness sector wanting to get the best from people through a healthy culture of trust.
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Conflict management in the workplace
Managing conflict effectively is a crucial skill for all leaders and future leaders. This webinar provides staff in the homelessness sector an opportunity to reflect and develop skills on conflict management in the workplace.
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National Homelessness Skills Framework
A Skills Framework for frontline roles in the homelessness sector which includes types of roles, services, and the knowledge, skills and behaviours required for each role.
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How to make your homelessness service trauma-informed
A practice development framework to support organisations to implement trauma-informed care in practice.
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Equity, Diversity & Inclusion in Leadership: leading a diverse and inclusive organisation
This webinar on equity, diversity & inclusion in leadership gives managers, senior leaders and CEOs from voluntary community homelessness sector organisations an opportunity to hear from others working in the sector about their experience of improving diversity and inclusion within their organisations.
News
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News
Qualifications now open – funded July cohorts available
We’re delighted to announce that our accredited qualifications covering frontline practice, outreach work, and service management, are now open for applications, with funded cohorts starting this July.
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News
The Competence and Conduct Standard: what supported housing providers need to know
In the third of a series of blogs on new regulations in the homelessness sector, Homeless Link Associate Consultant Becky Elton explains how the Competence and Conduct Standard will shape how providers train, support and manage staff across housing management.
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News
Excellence Awards 2026: Winners Announced
Twelve homelessness services from across the UK have been named as winners in Homeless Link’s national Excellence Awards 2026, with a further eight organisations highly commended.
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News
Approved to deliver the CIH Level 4 qualification
We’re delighted to share that we have been officially approved to deliver the CIH Level 4 Homelessness Service Management qualification.
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News
Scale of homelessness workforce revealed
Findings from an inaugural homelessness workforce mapping exercise carried out by Homeless Link on behalf of the government have been published.
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News
New qualification recognising outreach workers
We’re excited to announce that the CIH Level 3 Certificate in Rough Sleeping Outreach Services is on the way.
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Under One Roof 2026
A two-day conference bringing the homelessness sector together for learning, connection, and practical action. Reflect on 25 years of impact, explore today’s challenges, and shape the future of homelessness services alongside colleagues, partners, and sector leaders from across the country.
The Orchard Hotel and Restaurant, East Midlands Conference Centre, Beeston Lane, Nottingham NG7 2RJ -
Supported Housing Managers Practice Forum: Debriefing & Reflective Practice
Join our Practice Forum for managers in supported housing services. This session will focus on critical incident debriefing and reflective practice.
Online Free -
Race, ethnicity and experiences of homelessness
This course will equip you with knowledge and skills to respond proactively to the complex issues linked to race, ethnicity and homelessness.
Online Members £145pp, Non-Members £185pp -
Renters’ Rights Act training
Drawing on the detailed guidance within the Act and our experience supporting housing and homelessness services, this comprehensive training course aims to build confidence and strengthen practice.
Online Members £145pp, Non-Members £185pp