We use cookies to provide vital functionality. For more information, please see our cookie policy.

Manage cookie preferences

Delivered by Homeless Link and accredited by CIH Housing Academy, this 20-week online course aims to provide frontline homelessness staff with a challenging and highly relevant grounding in all aspects of supporting people with lived experience of homelessness.

Who is it for?

This course is ideal for client-facing staff working in either a paid or voluntary capacity in housing or homelessness.

Some typical job titles of those who study our level 3 qualification are: support worker, team leader, night worker, supported housing worker

What will you learn?

The qualification explores core areas of homelessness and has four compulsory units:

  • Unit 1: Homelessness services and prevention
  • Unit 2: Role of the practitioner for independent living
  • Unit 3: Engaging people with lived experience of homelessness
  • Unit 4: Professional practice skills for housing

By looking at service delivery through a Trauma-informed and Strengths-based lens, the four units of the course will enhance your knowledge of supporting people. The course aims to give you the skills to practically support someone who is experiencing homelessness or at risk of homelessness whilst understanding their needs and focusing on their strengths and personal goals.

Homeless Link trainers will deliver four sessions during the course and CIH Housing Academy tutors will assess and provide feedback on the written assignments that you will be required to submit for each unit. These assignments are designed to enable you to demonstrate your knowledge in relation to the four qualification units listed above.

For more details about the units take a look at the qualification overview and the course specification below.

Why choose this course?

How will it benefit you

Completing this qualification is a fantastic way of establishing yourself as a professional, ensuring you have the theoretical knowledge, key skills and learning to perform your role at the highest level.

With over 20 year delivering courses for the homelessness sector, we have worked closely with our members to ensure the content in this qualification will be relevant, up-to-date and provide learners with the understanding to support people experiencing homelessness.

It can help you to:

  • Support people more effectively
  • Build confidence in your practice
  • Develop your career and provide opportunities for further study

How will it benefit your organisation

The ground-breaking qualification aims to recognise the vital work homelessness staff do and upskill staff to support people in a strengths-based way.

It can help your organisation to:

  • Ensure consistency of standards throughout your services
  • Show how much you value your team
  • Support staff retention and career development

Duration and costs

Autumn cohort 2

Application deadline Start Date Duration Costs

4 October 2023

Induction starts week commencing 23 October 2023

20 weeks, with an average of 8 hours study a week

£497.50 per person

This training opportunity is part funded by St Martin-in-the-Fields Charity. St Martin’s Charity exists so that everyone has a place to call home. To find out more and sign up for updates please visit the Frontline Network at frontlinenetwork.org.uk


Key course dates

This qualification is delivered through a series of four full-day sessions led by expert Homeless Link Trainers, which every learner must attend.

Please make sure you're available for the dates when applying.

Unit Online training delivery dates Assignment submission


25 October 2023


Unit 1: Homelessness Services and Prevention

1 November 2023

11 December 2023

Unit 2: Role of the Practitioner in Supporting Independent Living

13 December 2023

29 January 2024

Unit 3: Engaging People with Lived Experience of Homelessness

31 January 2024

11 March 2024

Unit 4: Professional Practice Skills for Housing

13 March 2024

22 April 2024

How to apply

  • Download all the documents and have a good look through them and ask your manager to look through them too
  • Check that you’re available to attend the induction and training dates.
  • Download and complete the application form linked below
  • Email the application form to qualifications@homelesslink.org.uk and include your finance contact’s name, email and phone number for invoicing.
Download qualification overview Download course specification Download manager and learner information Download application form