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Support with your policies and procedures

Whether it is Safeguarding, working in a Trauma-Informed way, or Lone Working – we can collaborate with you to create policies that are user friendly for your staff.

We develop policies that are in line with best practice and mirror your organisational approach or way of working. Every partner we work with receives a fully tailored and bespoke package that is right for each organisation.

This could take the form of a basic set of organisational principles to a full organisation-wide safeguarding strategy and policy; we can help you from the small day-to-day practicalities of providing your service right up to larger, more strategic policies.

Our Consultancy and Training team work closely to provide you with a tailored training package that will support your staff to take ownership of the polices that we develop together, and this programme will be developed collaboratively and we will share our learnings and experience at every stage, to ensure you get the right programme for your organisation.

We will support your organisation to ensure that policies are:

  • Trauma-Informed
  • Strengths-Based
  • Gender-Informed
  • Psychologically-Informed

Equality Diversity & Inclusion (EDI)

Our expert Consultants work with organisations to involve managers, staff, and people that access their services to develop their own EDI strategy and policies.

Our EDI work ranges from reviewing existing policies and EDI strategies, to working directly with teams and helping you to write an action plan. We also work closely with our Training managers to ensure that your staff training needs are met.

We'll match you with a policy development expert

We work with a wide range of experts with experience in creating policies for homelessness organisations, housing associations, supported housing providers and local authorities. Our team can match you with the best consultant for your needs.

Below are a selection of some of our consultants with expertise in policy development.

  • sharon-mcloughlin

    Sharon McLoughlin

    Sharon’s experience within the Housing Sector includes tenancy management, homelessness, community safety and safeguarding. Sharon has developed and delivered community safety and anti-social behaviours strategies providing training to statutory agencies, private rented housing providers, charitable and voluntary agencies. Sharon has also collaborated with PHE England and National Probation Service working with CIC's and peer-to-peer groups in the North West on a project to provide homes for prisoners on release.
  • Lorraine-richardson

    Lorraine Richardson

    Lorraine is a highly skilled and motivated professional with over 30 years’ experience of working in the homelessness sector. Her last role was as a Head of Services for a large homelessness charity based in London which included developing databases to ensure measurement of impact as well as designing quality assurance frameworks. She also has experience of setting up projects which support mental health and substance misuse and has designed services that focus on a strengths-based approach.
  • jane-turner

    Jane Turner

    Jane Turner has 25 years' experience in the Community and Voluntary Sector. She is an experienced and engaging trainer and management coach, having worked in a wide range of Operational and Strategic roles including innovative mental health, domestic abuse and homelessness services, supported housing, business development and fundraising. As a consultant, Jane is experienced in change management, service transformation, quality audits, development of service processes, monitoring and evaluation, and support to managers and teams to create empowering and positive workplaces.
  • Joan Coulton

    Joan Coulton

    Joan has worked in the voluntary sector for over 15 years, as a frontline support worker, team leader, and service delivery manager, at a charity supporting women involved in sex work. She also worked as a housing support worker in HMP New Hall. She led the pilot scheme of the first Housing First project in the UK working solely with sex working women. As a consultant she advises organisations how to overcome barriers for women and increase engagement with their services.
  • karen-patten

    Karen Patten

    Karen has over 30 years in the care and housing support sector. An experienced consultant, in recent years, Karen has focused on policy development and quality monitoring and reviewing homelessness services, rough sleeper services and mental health provision.
  • sabrina-pathan

    Sabrina Pathan

    Sabrina Pathan is an experienced facilitator and trainer with 17 years’ experience of working in homelessness, across both the voluntary and statutory sectors. Her career started at the Connection at St. Martin’s Day Centre, and most recently, she has worked in the Rough Sleeping Team of two London Local Authorities, overseeing the strategic and operational delivery of those services.

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Sian Morris

Consultancy Officer

Sian is our Consultancy Officer, she supports Sophie and our Associate Consultants in delivering high-quality projects for the sector.