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Support with your policies and procedures

Whether it is Safeguarding, working in a Trauma-Informed way, or Lone Working – we can collaborate with you to create policies that are user friendly for your staff.

We develop policies that are in line with best practice and mirror your organisational approach or way of working. Every partner we work with receives a fully tailored and bespoke package that is right for each organisation.

This could take the form of a basic set of organisational principles to a full organisation-wide safeguarding strategy and policy; we can help you from the small day-to-day practicalities of providing your service right up to larger, more strategic policies.

Our Consultancy and Training team work closely to provide you with a tailored training package that will support your staff to take ownership of the polices that we develop together, and this programme will be developed collaboratively and we will share our learnings and experience at every stage, to ensure you get the right programme for your organisation.

We will support your organisation to ensure that policies are:

  • Trauma-Informed
  • Strengths-Based
  • Gender-Informed
  • Psychologically-Informed

Equality Diversity & Inclusion (EDI)

Our expert Consultants work with organisations to involve managers, staff, and people that access their services to develop their own EDI strategy and policies.

Our EDI work ranges from reviewing existing policies and EDI strategies, to working directly with teams and helping you to write an action plan. We also work closely with our Training managers to ensure that your staff training needs are met.

We'll match you with a policy development expert

We work with a wide range of experts with experience in creating policies for homelessness organisations, housing associations, supported housing providers and local authorities. Our team can match you with the best consultant for your needs.

Below are a selection of some of our consultants with expertise in policy development.

  • Brian-Matthews

    Brian Matthews

    Brian has over 35 years of experience in supported housing and homelessness, working for housing associations, the voluntary sector and local authorities. From 2003-2023, Brian worked for LB Camden, initially as a Supporting People Lead Officer and more recently as Head of Housing Commissioning and Partnerships. In these roles, Brian was closely involved in the development of new services and programmes including Pathway hostels, Housing First services, and a three-year Homelessness System Transformation Programme.
  • Consultant-Catherine-Glew

    Catherine Glew

    Cat is a project manager, researcher and policy professional with a decade of experience driving evidence-based change in the homelessness and domestic abuse sectors. Alongside her freelance consultancy work, she also leads on lived experience engagement at a large national domestic abuse charity, working with survivors to change strategy, policy and practice. Before moving into the violence against women and girls sector in 2021, she was Women’s Strategy Manager at St Mungo’s, leading development of the women’s strategy and improving safety and outcomes for women facing homelessness.
  • helen-lewis

    Helen Lewis

    Helen has worked in the housing and homelessness sector since the early 1990s. She is an expert in rough sleeping and single homelessness issues. Helen has worked extensively in voluntary sector homelessness organisations including Shelter and Thames Reach. Helen has provided consultancy services since 2004 – completing a wide range of projects for central, regional and local government, CCGs, homelessness organisations and housing associations.
  • karen-patten

    Karen Patten

    Karen has over 30 years in the care and housing support sector. An experienced consultant, in recent years, Karen has focused on policy development and quality monitoring and reviewing homelessness services, rough sleeper services and mental health provision.
  • laura-paterson

    Laura Paterson

    Laura has over 20 years of experience working within the housing sector with a particular focus and specialism towards housing options, homelessness, rough sleeping, housing policy and housing advice disciplines. Laura has been a Housing Consultant for the last seven years.
  • Mark Goldup

    Mark Goldup

    Mark has 40 plus years experience of working in the housing care and support field, the last 25 years as a freelance consultant. He worked initially for 11 years for Stonham Housing Association at operational and policy levels. His work has involved working in a number of sectors but in recent years most of his experience is in relation to the development of policy and provision to reduce the risk of homelessness and find effective routes out of homelessness.
  • Roger-Clark

    Roger Clark

    Roger has worked with people affected by homelessness for 24 years including in senior positions at DePaul UK, The Passage and West London Mission. Roger has undertaken governance service reviews, restructured operations, created a Quality Framework for policies and procedures, written new strategic plans and created new missions, visions and values for organisations. As a consultant, Roger aims to use his experience to help organisations to take stock, be aware of their compliance, deliver good services and strive for excellence in their strategy and operations.
  • Sarah Alden

    Dr Sarah Alden

    Sarah began her career working for various local authorities as a housing options advisor and providing specialist housing and welfare benefit advice for the Legal Service Commission. She gained a PhD at the University of Sheffield which explored implementation of homelessness policy across UK Local Authorities. Sarah held research posts at the University of Leeds and University of Sheffield prior to becoming an independent consultant.

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Sian Morris

Consultancy Officer

Sian is our Consultancy Officer, she supports Sophie and our Associate Consultants in delivering high-quality projects for the sector.