If you wish to withdraw/cancel your application(s)/booking(s), cancellations must be made by emailing lucy.horitz@homelesslink.org.uk and please copy in leadership@homelesslink.org.uk

  • If your application is successful, we will go about the administrative process of confirming your place on the cohort and raising an invoice.
  • The deadline for withdrawing your application/cancelling your place on this programme is four weeks before the start of the programme.
  • After this date the full payment of any confirmed places will be due.
  • If you wish to defer your place to a later cohort, we will endeavour to accommodate where possible.
  • Cancellations made outside of the above terms will incur the full fee being charged. This includes cancellations for sickness or other unforeseen circumstances.
  • Partial refunds will not be issued for any sessions missed by delegates.
  • Homeless Link reserve the right to not issue refunds for any sessions/training missed due to technology failures that are not the fault of Homeless Link. Please check ahead of the training that your technology is compatible with Zoom/has not blocked Zoom, that your audio/video works, that your internet connection is stable and that you have the login information needed to access the online session.
  • Delegates must take reasonable steps to contact Homeless Link to request assistance for technology issues they may experience when trying to access the training. If you are experiencing technology issues whilst trying to access the course on the day, please contact Homeless Link within 15 minutes either side of the session commencing (i.e. if the training begins at 9.30am, please contact us 9.15am-9.45am) so that we can do our best to try to assist you without significant loss to your learning time. Please contact leadership@homelesslink.org.uk or call 07939 967206.
  • On the rare occasion that there is a significant error on the part of the online conferencing provider – i.e. a significant outage of service, Homeless Link will use its discretion to either arrange for missed training content to be covered, or reschedule the session, or refund part or all of the training fee.
  • Homeless Link reserve the right to cancel or reschedule online delivered sessions at any time. If you cannot make the rescheduled date, or the training is not rescheduled you will receive a full refund of the training course ticket fee.