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What will you learn?

By looking at service delivery through a Trauma-informed and Strengths-based lens, the units of the course will enhance your knowledge of supporting people. The course aims to give you the skills to practically support someone who is experiencing homelessness or at risk of homelessness whilst understanding their needs and focusing on their strengths and personal goals.

The qualification explores core areas of homelessness and has four compulsory units:

  • Unit 1: Homelessness services and prevention
  • Unit 2: Role of the practitioner for independent living
  • Unit 3: Engaging people with lived experience of homelessness
  • Unit 4: Professional practice skills for housing

Homeless Link trainers will deliver four sessions during the course and CIH Housing Academy tutors will assess and provide feedback on the written assignments that you will be required to submit for each unit. These assignments are designed to enable you to demonstrate your knowledge in relation to the four qualification units listed above.

For more details about the units take a look at the qualification overview and the course specification.

Who is it for?

This course is ideal for client-facing staff working in either a paid or voluntary capacity in housing or homelessness.

Some typical job titles of those who study our level 3 qualification are: support worker, team leader, night worker, supported housing worker

Why choose this course?

How will it benefit you

Completing this qualification is a fantastic way of establishing yourself as a professional, ensuring you have the theoretical knowledge, key skills and learning to perform your role at the highest level.

With over 20 year delivering courses for the homelessness sector, we have worked closely with our members to ensure the content in this qualification will be relevant, up-to-date and provide learners with the understanding to support people experiencing homelessness.

It can help you to:

  • Support people more effectively
  • Build confidence in your practice
  • Develop your career and provide opportunities for further study

How will it benefit your organisation

The ground-breaking qualification aims to recognise the vital work homelessness staff do and upskill staff to support people in a strengths-based way.

It can help your organisation to:

  • Ensure consistency of standards throughout your services
  • Show how much you value your team
  • Support staff retention and career development

Hear from past delegates

St Martins share their experience of taking part in the accredited training programme by Homeless Link and CIH Housing Academy.


Thanks to the generous subsidy of 50% from St Martin-in-the-Fields Charity, we can offer this training opportunity at the reduced rate of £532.50 per person, instead of the regular price of £1065.

St Martin's exists so that everyone has a place to call home. To find out more and sign up for updates please visit smitfc.org.


Key course dates

The course is delivered through a series of day-long online sessions led by expert Homeless Link Trainers, which every learner must attend. Please make sure you are able to attend all dates before applying:

  • Induction 2 July
  • Unit 1: Homelessness Services and Prevention 10 July
  • Unit 2: Role of the Practitioner in Supporting Independent Living 4 September
  • Unit 3: Engaging People with Lived Experience of Homelessness 16 October
  • Unit 4: Professional Practice Skills for Housing 27 November

How to apply

  1. Download all the documents below and have a good look through them and ask your manager to look through them too.
    1. Qualification overview
    2. Course specification
    3. Manager and learner information
  2. Check that you’re available to attend the induction and training dates.
  3. Complete the online application form linked below and submit by 27 May.

Talk To Us


James Cuming

Training Manager