Training for individuals

Drawing on the detailed guidance within the Act and our experience supporting housing and homelessness services, this comprehensive training course aims to build confidence and strengthen practice.

Develop your understanding of what is available to prevent and tackle anti-social behaviour (ASB) including how to empower clients to manage their behaviour and acquire skills for social living.

This course will explore the key rules for Universal Credit (UC) and Housing Benefit (HB).

Learn how to safely manage and de-escalate volatile situations and resolve conflict.

This course will give you the knowledge and understanding to develop your keyworking approach, with a focus on motivation, engagement and creative problem-solving. It will help you to respond creatively to non-engagement and ambivalence about change, using different strategies to achieve a person-centred and strengths-based approach to keyworking.

Excellent support is dependent on an effective Strengths-Based assessment and the formation of a strong support plan. To achieve this, you need to be able to fully engage the client in the process, complete an assessment that focuses on strengths and create a plan that both client and support worker agree with. This training will help you to carry out assessment and support planning effectively.

Develop an understanding of the reasons a person may hoard and how to support a person to overcome barriers to disposing of their hoard.

This is course will provide participants with a greater understanding of how the criminal justice system operates. Delegates will understand that offending behaviour is a specific need and how they can support people away from patterns of offending behaviour.

This course will equip you with knowledge and skills to respond proactively to the complex issues linked to race, ethnicity and homelessness.

This course will provide an introduction to commissioning homelessness services and explore what is considered good practice in commissioning.

Develop your understanding of the statutory duties the people you support may be owed by Local Authorities, including the duties of the Homelessness Reduction Act.

This training aims to help outreach workers deliver effective support interventions and achieve positive outcomes for people sleeping rough.

Introducing our comprehensive drug and alcohol awareness course tailored specifically for homelessness services. The course is designed to equip professionals with the knowledge and skills needed to effectively identify, approach, and assist individuals struggling with drug and alcohol use and dependency.

This training series will equip managers, team leaders and emerging supervisors in the homelessness and supported housing sector with the skills, confidence and mindset to lead with compassion and clarity. You will connect with peers, share good practice, and reflect on what psychologically informed management looks like day to day.

Develop practical skills, knowledge, coaching skills and the confidence to support and empower your clients to overcome barriers and access education, training or employment.

This course is ideal for anyone new to working in the homelessness sector, or for those who are looking to improve their awareness of homelessness.

Drawing on the detailed guidance within the Act and our experience supporting housing and homelessness services, this comprehensive training course aims to build confidence and strengthen practice.

Staff can be faced with dilemmas and can sometimes find themselves in tricky situations where they are uncertain of the most appropriate course of action. This course will enable participants to explore these critical issues.

An introductory course for frontline staff exploring Complex Trauma and Trauma-Informed approaches.

This course will explore practical ways to reduce unplanned moves from your service.

This training will provide participants with the opportunity to explore the change process, consider the difference between leading and managing change, and understand how to genuinely engage and support staff in times of change.

Explore how to positively engage with the people you support and help them make real and sustainable changes in their lives.

This course aims to develop emotional resilience amongst staff by exploring stress, compassion fatigue, burnout, and vicarious trauma, and develop strategies and techniques for managing self-care, emotional wellbeing and supporting others safely.

This course teaches you how to create a supportive environment by exploring five important elements and empowering frontline staff to lead the change.

This course will provide an introduction to the these topics and will explore ways of supporting people and maintaining staff wellbeing.

Build your confidence in helping people at risk of suicide, exploring prevention, post-incident protocols, and how to support service users and staff after an incident.

This course will explore best practice and safety when it comes to lone working.

Develop your skills and knowledge to more effectively support individuals with alcohol-related issues, including those resistant to change.

Mental health issues and homelessness are closely linked, you may regularly support vulnerable individuals experiencing a range of mental health issues. This practical course will give you the skills needed to support individuals experiencing mental health issues.

Find out how working with people's strengths can make their experience of services more dignified, useful and empowering - and lead to better outcomes.

This course will provide an overview of Complex Trauma and explore how a trauma-informed approach can be safely and effectively implemented by managers across their teams.

This course will equip you with knowledge and skills to respond proactively to the complex issues linked to race, ethnicity and homelessness.

This course will help you to understand the importance of risk assessment in your work. You will learn how to identify and eliminate risks and how to undertake risk assessment effectively.

A practical and inspirational take on wellbeing in relation to how we protect our time and set boundaries, so that we can effectively prioritise, set goals and manage our professional and personal sense of balance and wellbeing.

A one-day course exploring current good practice in supporting women who are sleeping rough or are utilising homelessness services.

This four-part workshop series is designed to support frontline Housing First workers to build confidence, skills and peer connections in navigating complex challenges in delivering Housing First services.

Develop practical skills, knowledge, coaching skills and the confidence to support and empower your clients to overcome barriers and access education, training or employment.

Delivering a high-fidelity Housing First service requires more than commitment – it demands courageous leadership, strategic clarity, and a deep understanding of how to balance values-led practice with operational realities.

A programme of compassion-informed practice development. This programme consists of 2x half-day interactive online workshops. Through exploring compassion for others (people who access services) and compassion for self, the workshops aim to help you get curious about your subconscious drivers and develop your capacity to respond – not react, to the challenges you face at work.

This course will explore the key rules for Universal Credit (UC) and Housing Benefit (HB).

This course will provide you with an introduction to domestic abuse, looking specifically at how it might impact service users in a range of homelessness settings.

A follow-up course to Trauma-informed: Theory and Principles, building practical ways of working with people affected by trauma.

Drawing on the detailed guidance within the Act and our experience supporting housing and homelessness services, this comprehensive training course aims to build confidence and strengthen practice.

Staff can be faced with dilemmas and can sometimes find themselves in tricky situations where they are uncertain of the most appropriate course of action. This course will enable participants to explore these critical issues.

Excellent support is dependent on an effective Strengths-Based assessment and the formation of a strong support plan. To achieve this, you need to be able to fully engage the client in the process, complete an assessment that focuses on strengths and create a plan that both client and support worker agree with. This training will help you to carry out assessment and support planning effectively.

This course will provide an introduction to commissioning homelessness services and explore what is considered good practice in commissioning.

Develop your understanding of the statutory duties the people you support may be owed by Local Authorities, including the duties of the Homelessness Reduction Act.

Build your confidence in helping people at risk of suicide, exploring prevention, post-incident protocols, and how to support service users and staff after an incident.

This course will explore best practice and safety when it comes to lone working.

Develop your skills and knowledge to more effectively support individuals with alcohol-related issues, including those resistant to change.