Training for individuals

Mental health issues and homelessness are closely linked, you may regularly support vulnerable individuals experiencing a range of mental health issues. This practical course will give you the skills needed to support individuals experiencing mental health issues.

This course will provide an overview of Complex Trauma and explore how a trauma-informed approach can be safely and effectively implemented by managers across their teams.

Explore how to positively engage with the people you support and help them make real and sustainable changes in their lives.

Staff can be faced with dilemmas and can sometimes find themselves in tricky situations where they are uncertain of the most appropriate course of action. This course will enable participants to explore these critical issues.

This course will provide you with an introduction to domestic abuse, looking specifically at how it might impact service users in a range of homelessness settings.

This course is ideal for anyone new to working in the homelessness sector, or for those who are looking to improve their awareness of homelessness.

This course will explore practical ways to reduce unplanned moves from your service.

This course aims to develop emotional resilience amongst staff by exploring stress, compassion fatigue, burnout, and vicarious trauma, and develop strategies and techniques for managing self-care, emotional wellbeing and supporting others safely.

This course teaches you how to create a supportive environment by exploring five important elements and empowering frontline staff to lead the change.

This course will provide an introduction to commissioning homelessness services and explore what is considered good practice in commissioning.

This course will provide an introduction to the these topics and will explore ways of supporting people and maintaining staff wellbeing.

This course will give you the knowledge and understanding to develop your keyworking approach, with a focus on motivation, engagement and creative problem-solving. It will help you to respond creatively to non-engagement and ambivalence about change, using different strategies to achieve a person-centred and strengths-based approach to keyworking.

A programme of compassion-informed practice development. This programme consists of 2x half-day interactive online workshops. Through exploring compassion for others (people who access services) and compassion for self, the workshops aim to help you get curious about your subconscious drivers and develop your capacity to respond – not react, to the challenges you face at work.

Introducing our comprehensive drug and alcohol awareness course tailored specifically for homelessness services. The course is designed to equip professionals with the knowledge and skills needed to effectively identify, approach, and assist individuals struggling with drug and alcohol use and dependency.

Learn how to safely manage and de-escalate volatile situations and resolve conflict.

A practical and inspirational take on wellbeing in relation to how we protect our time and set boundaries, so that we can effectively prioritise, set goals and manage our professional and personal sense of balance and wellbeing.

Develop your understanding of the statutory duties the people you support may be owed by Local Authorities, including the duties of the Homelessness Reduction Act.

This course will provide you with an introduction to domestic abuse, looking specifically at how it might impact service users in a range of homelessness settings.

Excellent support is dependent on an effective Strengths-Based assessment and the formation of a strong support plan. To achieve this, you need to be able to fully engage the client in the process, complete an assessment that focuses on strengths and create a plan that both client and support worker agree with. This training will help you to carry out assessment and support planning effectively.

A follow-up course to Trauma-informed: Theory and Principles, building practical ways of working with people affected by trauma.

This course will explore the key rules for Universal Credit (UC) and Housing Benefit (HB).

This course will provide an introduction to the these topics and will explore ways of supporting people and maintaining staff wellbeing.

This training series will equip managers, team leaders and emerging supervisors in the homelessness and supported housing sector with the skills, confidence and mindset to lead with compassion and clarity. You will connect with peers, share good practice, and reflect on what psychologically informed management looks like day to day.

This training will provide participants with the opportunity to explore the change process, consider the difference between leading and managing change, and understand how to genuinely engage and support staff in times of change.

This course is perfect for new facilitators or those wanting to polish their skills, offering a journey from basic principles to advanced facilitation techniques. Participants from various sectors, including homelessness and voluntary sectors, will find this training particularly helpful in improving their ability to lead engaging and inclusive sessions.

Build your confidence in helping people at risk of suicide, exploring prevention, post-incident protocols, and how to support service users and staff after an incident.

This course will help you to understand the importance of risk assessment in your work. You will learn how to identify and eliminate risks and how to undertake risk assessment effectively.

This four-part workshop series is designed to support frontline Housing First workers to build confidence, skills and peer connections in navigating complex challenges in delivering Housing First services.

This course will explore best practice and safety when it comes to lone working.

Develop your skills and knowledge to more effectively support individuals with alcohol-related issues, including those resistant to change.

Delivering a high-fidelity Housing First service requires more than commitment – it demands courageous leadership, strategic clarity, and a deep understanding of how to balance values-led practice with operational realities.