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This course will give you the knowledge and understanding to develop your keyworking approach, with a focus on motivation, engagement and creative problem-solving. It will help you to respond creatively to non-engagement and ambivalence about change, using different strategies to achieve a person-centred and strengths-based approach to keyworking.

Course content

  • What is keyworking and what do we need to be effective keyworkers?
  • Understanding motivation and engagement.
  • Cycle of change – strategies for different stages of change.
  • Motivational interviewing – introduction to core skills.
  • Using creativity and creative problem-solving in keyworking.

Who is this course for?

It is suitable for frontline staff in the homelessness and supported housing sector, whether new to the role or looking to refresh their keyworking skills.

What will you learn?

On completion of this course you will be able to:

  • Adapt your keyworking approach to increase motivation and engagement.
  • Use a range of tools and approaches in keyworking.
  • Apply a creative problem-solving approach.
  • Reflect on your strengths and areas for improvement, creating a personal action plan to put learning into practice.



This course consists of 3 live interactive training modules, which will take place during one day, with breaks. When you sign up, you will be signing up for all 3 modules.

Sessions are not recorded. Slides will be sent electronically.

Cost and bookings

Member rate: £125 per person - all three modules are included in this price

Non-Member rate: £165 per person - all three modules are included in this price


Bookings can be made via Eventbrite.

If you are booking training places for 3 or more people an invoice can be raised, please email Lana.Newby@homelesslink.org.uk with the names and email addresses of the delegates you wish to book.

Cancellation policy

Please find our cancellation policy for public online delivered training here

Equalities, Diversity and Inclusion

Homeless Link is committed to Equalities, Diversity and Inclusion. We agree that we must recognise and value difference and recognise and redress inequality and disadvantage. Please click here to read our EDI statement in full.

Bookings for larger groups

This course can be booked by staff teams of up to 20 people on dates that are convenient for your organisation. It can be delivered either through live interactive sessions online or in person.

Please contact James.Cuming@homelesslink.org.uk or telephone James on 07375 042 815 for more information. Prices are from £990 for up to 20 staff members.

Book now