We use cookies to provide vital functionality. For more information, please see our cookie policy.

Manage cookie preferences

Explore how to positively engage with the people you support and help them make real and sustainable changes in their lives.

Who is this course for?

Frontline staff in the homelessness and supported housing sector.

What will you learn?

On completion of this course you will have:

  • Explored the theory, philosophy and spirit underpinning motivational interviewing.
  • Looked at an applicable range of models of change.
  • Have practised a range of communication skills including;   
  • Feedback
  • Reflective listening
  • Affirmation
  • Rapport building
  • Discussed the pitfalls of motivational interviewing and how they can be avoided.
  • Explored the process by which change occurs, and the role of workers in assisting movement through the application of motivational interviewing techniques.
  • Explored how motivational interviewing could be used to support client change.Discussed how to apply a range of practical strategies to promote client engagement.
  • Considered the principle reasons clients are reluctant or ambivalent about engaging with the assessment or services. Have made an outline personal action plan to implement the learning.

Module 1

The first module will broadly focus on introducing the MI model of change, promoting and developing client engagement and the context of an MI approach in delivering client support.

  • Introduction to the course
  • The origins and definition of MI (A brief overview)Understanding change
  • Exploring motivation and client feedback
  • Looking at current ways of working with MI – Outcomes Star
  • Promoting and developing client engagement

Module 2

This module aims to develop understanding of the MI model of change and how the model can be used to help our clients.

In addition participants will learn a range of tools to promote and develop engagement when using MI.Learning review

  • Exploring the MI model of change
  • An overview of applicable Motivational Interview approaches
  • Exploring the importance of empathy
  • Working with and resolving
  • Ambivalence
  • Decisional Balance Exercise and a round up of useful MI Tools
  • Understanding and dealing with Resistance and Discord

Module 3

The concluding module will continue to develop participants understanding of how an MI approach can help clients by focusing on using communication skills within an MI context

  • Learning reviewCore MI skills, introducing OARS – Open Questions, Affirmation, Reflective Listening and Summarising
  • Looking at communication within the context of MI 
  • Client Centred Listening
  • Reflective Listening
  • The importance of summarising
  • How to elicit Change Talk
  • Developing Rapport
  • Further Learning
  • Questions



Sessions are not recorded. Slides will be sent electronically.


Member rate: £125 per person

Non-Member rate: £165 per person


Bookings can be made via Eventbrite.

If you are booking training places for 3 or more people an invoice can be raised, please email Lana.Newby@homelesslink.org.uk with the names and email addresses of the delegates you wish to book.

Cancellation policy

Please find our cancellation policy for public online delivered training here

Bookings for larger groups

This course is also available to be booked for staff teams of up to 20 people, to be delivered online "in-house" in live interactive sessions on dates to suit your organisation. This course can booked to be delivered in-person (subject to government advice).

Please contact James.Cuming@homelesslink.org.uk or telephone James on 07375 042 815 for more information. Prices are from £990 for up to 20 staff members.

Book now