Knowledge Hub

9-part bitesize e-learning and further resources for frontline staff in homelessness services who are looking to build on their knowledge, skills and understanding of supporting people who exhibit challenging behaviours.

Practical guidance for people working in supported accommodation settings to prevent evictions and abandonments.

The UK Government is rolling out a new digital immigration system, which will replace all physical visas, such as biometric residence permit (BRP), visa vignette stickers or immigration ink stamps in passports, or biometric residence cards (BRC). The Government’s aim is for the visa system to be fully electronic by 2025. This guidance provides an overview of everyone impacted by these changes, what they need to do and by when.

This guide describes and gives good practice examples and approaches at each stage of the commissioning cycle, specifically for commissioning homelessness services.

Check out our free bitesize e-learning series on mental health and homelessness for people working in frontline homelessness services.

Guidance on safeguarding adults, including how to raise a safeguarding alert and the role of Safeguarding Adults Boards.

Guidance on understanding hoarding including why people hoard, and how to support someone who has a hoarding issue.

Read our guidance on how to engage with landlords to find accommodation in the private rented sector, along with tips on how to support individuals to maintain their tenancies.

Watch our webinar on an introduction to Housing Benefit for accommodation service providers.

A practice development framework to support organisations to implement trauma-informed care in practice.

This document details the core principles required for designing and delivering rough sleeping outreach services in England.

Guidance for frontline staff and managers working in rough sleeping outreach services and a printable information leaflet for new or existing volunteers for outreach services.