Knowledge Hub

Guidance on the importance of being a pet-inclusive service, including a video discussing common misconceptions of pet-ownership and homelessness, with practical solutions to pet-inclusivity.

Guidance on the stages of applying to be a Registered Provider of Social Housing, including details of what documentation is required at each stage.

Guidance on understanding gambling addiction, including the relationship between gambling and homelessness, signs to look out for, and ways frontline workers can support.

Guidance and information to help local authorities and homelessness service providers develop suitable responses during the winter and periods of severe weather.

9-part bitesize e-learning and further resources for frontline staff in homelessness services who are looking to build on their knowledge, skills and understanding of supporting people who exhibit challenging behaviours.

Practical guidance for people working in supported accommodation settings to prevent evictions and abandonments.

The UK Government is rolling out a new digital immigration system, which will replace all physical visas, such as biometric residence permit (BRP), visa vignette stickers or immigration ink stamps in passports, or biometric residence cards (BRC). The Government’s aim is for the visa system to be fully electronic by 2025. This guidance provides an overview of everyone impacted by these changes, what they need to do and by when.

Check out our free bitesize e-learning series on mental health and homelessness for people working in frontline homelessness services.

Guidance on safeguarding adults, including how to raise a safeguarding alert and the role of Safeguarding Adults Boards.

Guidance on understanding hoarding including why people hoard, and how to support someone who has a hoarding issue.

Read our guidance on how to engage with landlords to find accommodation in the private rented sector, along with tips on how to support individuals to maintain their tenancies.

Watch our webinar on an introduction to Housing Benefit for accommodation service providers.