There are growing numbers of landlords wishing to offer non-commissioned exempt accommodation to people experiencing homelessness across the country. In 2019, Birmingham City Council asked Spring Housing Association to develop a Charter of Rights around the use of such accommodation. This was co-produced with people who would be, or had been, living in exempt-accommodation.
An accompanying guide has been written to help landlords and providers of non-commissioned exempt accommodation utilise and implement the Charter of Rights within their organisations. The Charter and guidance are underpinned by values and principles as well as policy and procedure.
Good, accessible, clear and up to date policies and procedures are hugely important for social landlords. Whatever the time and effort to get them right, it’s worth it and we can help. If you need more support reviewing, creating or refreshing your policies, speak to our consultancy team.