When services are designed without considering how to cater to the diverse needs of people they support, those needs are often hidden. For example, if a service does not consider how to create a safe environment for women, then the women may not attend that service and it will appear the need is not there.
The report 'Promising Practice from the Frontline' (2019) and briefing (2017) explore how services can develop a gender-informed approach, in order to improve outcomes for the women they support, and those they are not yet able to reach. The Ending Women's Homelessness Fund administered funds to grant recipients to develop new initiatives or enhance their existing work to improve support for women experiencing homelessness and multiple disadvantage. The Insights and Impact report (2021) examines what the grant recipients learnt in their work and how that learning can be applied to improve outcomes for women.