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Added 22 March 2022

Who are these documents for?

Frontline staff and managers in homelessness services.

Why are they relevant?

Trauma Informed Care (TIC) and Psychologically Informed Environments (PIE) are related and complementary approaches to service delivery for people with complex needs. Both aim to improve the psychological and emotional well-being of people accessing, or working in, services.

Use these resources as a starting point to understand why, and plan how, to become trauma or psychologically informed.

What are the key takeaways?

  • PIE's are services which are designed and delivered in a way that takes into account the emotional and psychological needs of the individuals using them.
  • A PIE framework is available to guide services on how to re-design their services.
  • TIC is an approach which can be adopted by organisations in order to improve awareness of trauma and its impact, to ensure that the services provided offer effective support and that they do not re-traumatise those accessing or working in services.

We can support your organisation to become trauma-informed

We offer comprehensive training and consultancy services designed to upskill your staff, embed good practices, and align your policies and procedures with Trauma-informed principles.

Find out more

Psychologically Informed Management

We have developed a suite of resources aimed at ensuring frontline staff receive person-centred support, in a psychologically informed way. Alongside these, we have created resources on understanding burnout, vicarious trauma and secondary traumatic stress.

Check out our resources
People Hugging

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