Volunteers
Resources
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Guidance for rough sleeping outreach services and volunteers
Guidance for frontline staff and managers working in rough sleeping outreach services and a printable information leaflet for new or existing volunteers for outreach services.
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National Homelessness Skills Framework
A Skills Framework for frontline roles in the homelessness sector which includes types of roles, services, and the knowledge, skills and behaviours required for each role.
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Involving and recruiting people with lived experience
These two briefings aim to help homelessness services to employ people with lived experience in the most constructive way possible that mutually benefits both the employer and employee.
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Managing volunteers in homelessness services
How can services get the best from volunteers?
News
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News
Instability caused by short-term funding could lead to service user crisis of trust
The current homelessness funding system risks ruining our bond with clients and volunteers, write Michael Chandler of Groundswell as part of the Reset Homelessness campaign.
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News
Introducing our new National Homelessness Skills Framework
Read about the development of our new National Homelessness Skills Framework, a tool for people who are thinking of joining the sector, those wishing to develop their skills within their current role, and for managers and HR/recruitment leads to support staff development.
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Practice Forum: Providing Inclusive Homelessness Services - The Equality Act
A free interactive session for frontline workers and managers to explore the Equality Act in the context of homelessness services.
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Practice Forum: Providing Inclusive Homelessness Services - the importance of language
A free interactive session for frontline workers and managers to explore the importance of language in providing inclusive services.
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Practice Forum: Providing Inclusive Homelessness Services - power and oppression
A free interactive session for frontline workers and managers to explore power and oppression.
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Practice Forum: Providing Inclusive Homelessness Services - Supporting racially and ethnically marginalised people
A free interactive session for frontline workers and managers focussed on race and ethnicity.
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Practice Forum: Providing Inclusive Homelessness Services - Trans inclusion
A free interactive session for frontline workers and managers to explore trans inclusion in homelessness services.
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Practice Forum: Providing Inclusive Homelessness Services - embedding knowledge
A free interactive session for frontline workers and managers to consolidate learning from the practice series.
Online Free