Volunteers
Resources
-
Guidance for rough sleeping outreach services and volunteers
Guidance for frontline staff and managers working in rough sleeping outreach services and a printable information leaflet for new or existing volunteers for outreach services.
-
National Homelessness Skills Framework
A Skills Framework for frontline roles in the homelessness sector which includes types of roles, services, and the knowledge, skills and behaviours required for each role.
-
Involving and recruiting people with lived experience
These two briefings aim to help homelessness services to employ people with lived experience in the most constructive way possible that mutually benefits both the employer and employee.
-
Managing volunteers in homelessness services
How can services get the best from volunteers?
-
Lone working
This course will explore best practice and safety when it comes to lone working.
Online Members £125pp, Non-Members £165pp -
Reflective Practice and resilience for frontline staff
Identify ways to build your resilience, learn from challenging situations, and use these skills to reduce the negative impact of stress in the workplace.
Online Members £125pp, Non-Members £165pp -
Stress, Vicarious Trauma and managing wellbeing
This course aims to develop emotional resilience amongst staff by exploring stress, compassion fatigue, burnout, and vicarious trauma, and develop strategies and techniques for managing self-care, emotional wellbeing and supporting others safely.
Online Members £125pp, Non-Members £165pp -
Professional boundaries
Staff can be faced with dilemmas and can sometimes find themselves in tricky situations where they are uncertain of the most appropriate course of action. This course will enable participants to explore these critical issues.
Online Members £125pp, Non-Members £165pp -
Conflict management: handling violence and aggression
Learn how to safely manage and de-escalate volatile situations and resolve conflict.
Online Members £125pp, Non-Members £165pp -
Staff Supervision skills
Improve your supervision skills to benefit your staff team and improve the performance of your service. As a manager or supervisor this course will help you to develop your staff through regular formal supervision, leading to improved outcomes for your organisation.
Online Members £125pp, Non-Members £165pp