A day of compassion-informed practice development.

This workshop is designed for workers and team leaders in frontline homelessness services. Through exploring compassion for others (our clients) and compassion for self, the workshops aim to help you get curious about your subconscious drivers, and develop your capacity to respond – not react, to the challenges you face at work.

We hope you’ll leave feeling grounded, with more curiosity and compassion and some ideas to implement in your practice and everyday life.

The day will involve:

  • the day will be separated into in two workshops: ‘You can’t fix someone if they’re not broken’ and ‘Who do we blame?’
  • Keeping things real by reflecting on your own experiences and those of the people you support
  • Whole group, small group and individual reflection and learning

What we need from you:

  • To commit to the full day, for group trust and safety
  • To complete an evaluation form after the event

About the workshops

Part 1: You can’t fix someone if they’re not broken

This workshop will involve getting curious about your clients’ and your own behaviours. We’ll ask whether these behaviours could be the solution to meeting normal human needs, instead of the problem.

We’ll explore how we can (unconsciously) react, and sometimes jump to fix, these ‘problems’ and think about what that’s like for the people we support.


Together we’ll see that when we listen to and nurture our unique processes, amazing things can happen.

You’ll learn about:

  • Understanding coping mechanisms
  • Getting curious about subconscious parts (e.g. the part that wants to fix, help, teach.)
  • Connecting to and trusting your unique process

Part two: Who do we blame?

When our client is angry, who do they blame? When we are angry, who do we blame? When our client directs anger towards us, how do we feel? When we direct anger towards others, how might they feel?

Following from the morning, we’ll explore anger as an expression of unmet needs. We’ll consider what happens when we respond, instead of react, and how we can take responsibility to get our needs met as best we can. Together we’ll explore anger, its function and its effects on ourselves and others.

Who is this course for?

For all frontline staff who are looking to build on their resilience and reduce the negative impact of stress in the workplace.

What will you learn:

  • The function and effects of anger – ‘healthy’ vs. ’unhealthy’
  • What anger feels like in our bodies?
  • Identifying our needs
  • Taking responsibility for ourselves

How will it be delivered?

This one-day workshop can be booked for a team of up to 16 for in-person training or up to 20 for online training.

If you need something different, we can tailor the course delivery to suit your situation, with some potential adjustments in cost.

How much will it cost?

Non-members: £1,450

Members: £1,040

Why book with Homeless Link?

As the national membership charity for frontline homelessness services, we have over 20 years of expertise in delivering learning opportunities for staff in the homelessness and supported housing sectors.

We’ll work closely with you to help choose the right training for your team and provide experienced trainers to fit your unique requirements.

Ready to take the next step?

To book or if you'd like to find out more:
Email: training@homelesslink.org.uk
​Call: James at 07375 042 815 or Hannah at 07939 967 209

We’re committed to equity, diversity and inclusion. Find out more about EDI in our learning and development opportunities here.

Terms and conditions

About the facilitator

Joe Baldock is a therapeutic coach, consultant and facilitator who has previously worked in homelessness services. His passion is to support people working in the helping professions to bring more self-compassion and self-awareness to themselves and their work. Joe trained with Dr. Gabor Mate, an internationally renowned expert in addiction, trauma, stress and child development.

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James Cuming

Training Manager

James develops and manages Homeless Link's team training programme.