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A key approach to managing violence and aggression is to successfully manage conflict. In this course, delegates will learn how to manage and resolve conflict to prevent escalation to violence and aggression. They will understand the distinction between conflict, violence, and aggression, gaining confidence in conflict resolution to enhance service delivery and create safer environment for everyone involved.

Who is this course for?

It is suitable for frontline staff and volunteers in the homelessness and supported housing sector.

What will your team learn?

Upon completion of this course, you will:

  • Identify and recognise violence and aggression
  • Differentiate between conflict and crisis management
  • Understand the 'fight or flight' response in conflict situations
  • Recognise your personal conflict management style and adapt it when necessary
  • Use various psychological communication models to manage conflict effectively
  • Have a range of methods to safely manage your own reactions to conflict
  • Learn how to manage cooperative and uncooperative clients
  • Manage conflict across a range of working situations, enhancing safety
  • Know how small changes to your working environment can improve your safety
  • Implement effective post-incident management strategies with clients, colleagues, and within your organisation
  • Develop a comprehensive action plan for managing conflict, violence, or aggression moving forward

How will it be delivered?

This one-day course can be booked for a team of up to 16 for in-person training or up to 20 for online training.

If you need something different, we can tailor the course delivery to suit you, with some potential adjustments in cost.

How much will it cost?

Non-members: £1,400

Members: £990

Please note, if you're opting for in-person training, the expenses of the trainer (e.g. travel to your location) will be added to your invoice.

We are a social enterprise so choosing training with us not only equips your team with vital skills but also fuels impactful research and campaigns, so every purchase goes back into ending homelessness.

Ready to take the next step?

To book or if you'd like to find out more:
Email: training@homelesslink.org.uk
​Call: James at 07375 042 815 or Hannah at 07939 967 209

Email the training team