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Welcome Day

19 September 23 | 10:00am- 3:00pm | In person

Our Welcome Day will offer you an opportunity to meet your fellow participants in person in Central London; find out more about what to expect from Established Senior Leaders; and set your personal objectives for the programme.

Lunch and refreshments will be provided.

  • Welcome from Rick Henderson, CEO of Homeless Link
  • Introductions and programme overview
  • Expectations of the programme
  • Introduction to Action Learning Sets
  • Setting personal objectives
  • Guest keynote speaker: Roger Clark, formerly CEO of West London Mission
  • Q&A


Our masterclasses are designed to take you on a journey, from you as an individual leader; to you as the leader of your organisation; through to collective leadership of the sector. Each masterclass will be facilitated by a subject expert, with CEOs and other leaders providing best practice examples and learnings about each topic. Sessions are designed to be interactive and participatory, with a practical rather than theoretical focus.

Equity, Diversity and Inclusion in Leadership

17th October 2023 | 1:30pm- 5:00pm | Online

Equity, Diversity and Inclusion (EDI) is increasingly important in the homelessness sector. From offering development pathways for staff from minoritised backgrounds to creating inclusive physical environments to increasing diversity on Boards, there is much work to be done in this area.

This masterclass will look at the principles of inclusive leadership and why it is so important, before moving on to consider practical tools and approaches you can use to make your own organisations more diverse and inclusive. You’ll share your own experiences with one another and hear case studies of how this has been done well, including how to overcome common pitfalls. Finally, we'll work together to explore barriers to equity, diversity and inclusion to identify key interventions.

The masterclass will cover:

  • The relevance of EDI to leadership in the homelessness sector
  • The traits and practices of effective inclusive leaders
  • Key practical considerations around organisational diversity and inclusion
  • Systemic barriers to a more diverse and inclusive homelessness sector

The leader in you

21st November 2023 | 1:30pm- 5:00pm | Online

Every leader is different, taking a different style and approach to leadership. To be a successful leader, it’s vital to understand the real “you”, the values you are driven by, and how to use your strengths to best benefit your organisation. Now more than ever, ensuring you are an inclusive leader is paramount. And in tough times, protecting your own wellbeing, as well as finding clarity about how your work aligns to your personal and career goals, becomes increasingly important.

In this masterclass, we will discuss the concepts of authentic, values-based and inclusive leadership, and how to apply them in practice. We’ll use strengths-based assessment tools to explore your natural leadership style. We’ll also explore together how to remain resilient in tough times and sharing effective mechanisms for managing stress .

Finally, we will consider you as a “whole” – how to align your personal values and goals with your work, and how to plan your future career path accordingly.

The masterclass will cover:

  • Understanding yourself and your natural leadership style
  • Being your true self: authentic leadership and its practical application
  • Building trust among those you lead: how to be open and vulnerable while remaining credible and inspiring.
  • Values-based leadership: aligning your personal values with your organisational vision.
  • Inclusive leadership: being aware of your own biases and actively seeking out diverse perspectives.
  • Remaining resilient when the going gets tough: techniques for managing stress.

You’re not alone: creating a strong team

12th December 2023 | 1:30pm- 5:00pm | Online

This masterclass will consider how to build an effective team. We’ll consider how to ensure your team has the right mix of skills and is diverse, inclusive and representative of your service users. We’ll explore together how to create a strong and shared purpose between your team and the organisation. We’ll look at how to create a supportive senior staff team who have the skills to develop and support the future leaders of the sector, whilst considering a sector that is diverse and inclusive.

This masterclass will cover:

  • Building and developing a high-performing team who are representative of your service users and the communities you work in.
  • Creating a shared purpose between your team and the organisation as a whole.
  • Understanding the difference between a Senior Management Team and a Senior Leadership Team and building a supportive senior staff team, including in smaller organisations.
  • Developing and supporting a diverse pipeline of future leaders within your organisation.

Leading an organisation people want to work for

23rd January 2024 | 1:30pm- 5:00pm | Online

The cost-of-living crisis, combined with labour market shortages and limited budgets means attracting and retaining staff is more difficult than ever. This issue seems especially pertinent for homelessness organisations, given rising workloads and increasing burnout.

In this masterclass, we will consider as a group how our sector might best respond to this crisis. We will consider how to shape our organisations to attract a wide and diverse pool of potential new staff, as well as ensure that existing staff feel embedded and valued. We’ll explore together how to meaningfully involve staff and service users in strategy development, so that your organisational vision, mission and strategy aligns with their values.

This masterclass will cover:

  • Values-based leadership: understanding the values of your workforce and reflecting these in the organisation’s strategic planning.
  • Strategy development: meaningful co-production between the Board, staff and service users.
  • Ensuring your organisation’s vision, mission, and purpose inspires your staff while meeting needs of service users.
  • Ensuring your people practices are strengths-based, person-centred and trauma-informed.

Creating a robust organisation that thrives in difficult times

20th February 2024 | 1:30pm- 5:00pm | Online

The COVID-19 pandemic demonstrated that crisis management isn’t just a paper exercise. Risk management and disaster recovery planning should be embedded in daily practice. With reserves depleted, funders increasingly stretched, and staff costs and overheads rising, many homelessness organisations are facing the imminent realisation of one of the biggest strategic risks on their risk register: not having sufficient funding to stay afloat.

In this masterclass we’ll look at how to embed strategic risk and crisis management across your organisation. We’ll consider the skills and attributes you as a leader need to not only cope, but to thrive, in difficult circumstances. We’ll identify how to draw on a diverse talent pool, including lived as well as learnt experience, for idea generation, problem solving and recession proofing.

We’ll discuss realistic approaches to financial planning, how to think creatively about funding streams, and how to create structures that are agile and can quickly adapt to changing circumstances.

Finally, we’ll consider the importance of strong relationships in difficult times, including with funders, with your Board and with partner organisations.

This masterclass will cover:

  • Effective disaster recovery, crisis management and continuity planning.
  • Ensuring risk management is owned at every level of the organisation.
  • Creating agile structures which are quick to adapt to changing circumstances.
  • Bringing together diverse minds and talents, including learnt and lived experience, for idea generation, problem solving and recession proofing
  • Realistic financial planning and diversifying your income streams.

Working in partnership: creating a collaborative sector

19th March 2024 | 1:30pm- 5:00pm | Online

We all share a common goal to end homelessness, but that goal will only be possible through working together in partnership. Ending homelessness requires coordination between many different agencies, including charities and housing associations, community and faith groups, local authorities and other public services, as well as people with lived experience.

Yet joint working is often under-developed, dysfunctional or absent. Too often this results in inefficient ways of working as efforts are duplicated or confused, while the needs of people who are homeless remain unmet. And in a landscape of commissioning, with local organisations bidding against each other for the same contracts, a competitive approach is incentivised. Even among non-commissioned services, partnership bids can be time-consuming and challenging to manage.

This masterclass will look at how we can collaborate and create more effective partnership working, both within the homelessness sector (for example between government and charities) and between sectors (for example with the health, criminal justice and social care sectors.) We’ll consider how to ensure that all partners and all voices are recognised and how to foster a supportive, collaborative environment within local communities. We’ll hear case studies of how this has been done especially well, including how to overcome common pitfalls.

This masterclass will cover:

  • Applying the principles of effective partnership working to real world situations.
  • Collaborating efficiently and minimising duplication
  • Ensuring everyone has a seat at the table: joint working between local authorities, commissioned services and the faith and community sector.
  • Fostering relationships with local services in other sectors.

Strengthening our collective voice

16th April 2024 | 1:30pm- 5:00pm | Online

With homelessness expected to rise this winter as the cost of living and energy crisis truly bite, advocating for protections for those at risk of homelessness will be more important than ever.

This masterclass will offer practical insights and tips on how to amplify the voices of our service users and to challenge systems that aren’t working. We will collectively discuss our shared view of the most pressing issues to address and identify the best way forward.

This masterclass will cover:

  • Understanding how you can get involved in campaigning and influencing policy
  • Amplifying the voices of our service users and considering the views of all stakeholders.
  • Communicating with impact, including adapting your communication style for different audiences.
  • Overcoming imposter syndrome.

Closing session

16 April 24 | 11:00am- 3:00pm | In person

Taking place in Central London, our closing session will offer you an opportunity to come together with your fellow participants in person for the final time. The day will offer an opportunity to celebrate collective achievements, reflect on learnings and plan how to continue implementing the learnings from the programme, as well as agree how to contuinue as a peer network moving forward.

Lunch and refreshments will be provided.

  • Reflections from Rick Henderson, CEO of Homeless Link
  • Sharing successes
  • Reflecting on progress against objectives
  • Planning for the future
  • Focus group with our learning partners M2 - a crucial part of our evaluation of the programme.