Conflict Management

Individual training

Attend a live online or in-person course on conflict management with peers from other organisations, and build on your understanding of how to deal with difficult situations in a safe and calm way.

Conflict management: handling violence and aggression

Learn how to safely manage and de-escalate volatile situations and resolve conflict.

28 February 2024 9:30am - 4:00pm

Training

Our team training is delivered live online or in-person by an expert Trainer. You'll be given the opportunity to build on your conflict management skills with your peers in an interactive and safe space.

Team Training Course

Conflict Management: Violent and aggressive behaviour

Practical training to help you deal with verbal abuse, violence, threats and aggression. Learn techniques that can be adapted for use in your service, pre-emptive strategies and positive action, and de-escalation skills. You will also learn what actions to take after an incident has occurred.
- Improving Homelessness Services
- Health and Social Care

Managing challenging behaviour

Individual training

Conflict management: handling violence and aggression

Training

Skills Framework Levels