We use cookies to provide vital functionality. For more information, please see our cookie policy.

Manage cookie preferences

Working with people with mental health needs can be challenging, and accessing the right support is key to ensuring that their needs are met. Unfortunately it can be complex and difficult to navigate the system so that the client gets the help they need, and you get the advice and support you need to continue working with them effectively.

This course is designed to help you understand how mental health problems can present, and how mental health services work, so that you can more easily ensure that you get the right help for your client.

Who is this course for?

Managers and frontline staff from any homeless service

What will you learn?

This course will explore:

  • the main symptoms of the most common mental health problems
  • how external factors, such as substance misuse, may impact on presentation
  • how mental health problems are assessed
  • how to help people who are in distress
  • how mental health services are organised according to need and risk levels
  • when hospital admission is appropriate, and the routes to manage this
  • how to refer to mental health services to ensure the best response
  • why referrals may be rejected, and why this isn’t always a problem.

How is the course organised?

The course is split into three sections:

  • mental health problems, their presentations, and how to help.
  • how services are structured, and how to refer.
  • case studies with group work, time to discuss your own cases, and time for your questions.



Sessions are not recorded. Slides will be sent electronically.

Cost and bookings

Member rate: £125 per person

Non-Member rate: £165 per person


Bookings can be made via Eventbrite.

If you are booking training places for 3 or more people an invoice can be raised, please email Lana.Newby@homelesslink.org.uk with the names and email addresses of the delegates you wish to book.

Cancellation policy

Please find our cancellation policy for public online delivered training here

Equalities, Diversity and Inclusion

Homeless Link is committed to Equalities, Diversity and Inclusion. We agree that we must recognise and value difference and recognise and redress inequality and disadvantage. Please click here to read our EDI statement in full.

Bookings for larger groups

This course can be booked by staff teams of up to 20 people on dates that are convenient for your organisation. It can be delivered either through live interactive sessions online or in person.

Please contact James.Cuming@homelesslink.org.uk or telephone James on 07375 042 815 for more information. Prices are from £990 for up to 20 staff members.

Book now