Knowledge Hub

This document details the core principles required for designing and delivering rough sleeping outreach services in England.

A toolkit to help local authorities and homelessness service providers develop suitable responses during the winter and periods of severe weather.

A Skills Framework for frontline roles in the homelessness sector which includes types of roles, services, and the knowledge, skills and behaviours required for each role.

Read our learnings and recommendations from our focus group which discussed the use of personalised budgets in homelessness services.

This webinar on equity, diversity & inclusion in leadership gives managers, senior leaders and CEOs from voluntary community homelessness sector organisations an opportunity to hear from others working in the sector about their experience of improving diversity and inclusion within their organisations.

In this 90-minute webinar, we hear from Centrepoint CEO Seyi Obakin OBE about the challenges and joys of leading the UK’s largest youth homelessness charity for nearly 20 years.

This webinar recording gives managers, senior leaders and CEOs from voluntary community homelessness sector organisations an opportunity to look at the importance of inclusion; why it matters; what an inclusive leader looks like; and how bias has an impact on professional decision-making.

Resources for homelessness services on how to meet the needs of trans people, and adapt services to make them more inclusive.

This briefing outlines the process of applying for a Voter Authority Certificate. It is important that frontline workers in homelessness services and local authorities are aware of the process of application, so they are able to support individuals to exercise their right to vote.

This page gives guidance on how homelessness services can help people to register to vote. Even if people do not have a permanent address they are still entitled to register.

A tool enabling leaders in the homelessness sector to assess and improve the maturity of their organisation’s equity, diversity and inclusion.

The Gendered Lens Framework includes seven approaches for embedding gender-informed practice into homelessness services. Its a workbook with top tips, case studies and original artwork to support services to become more inclusive.