Knowledge Hub

Resources and guidance to help homelessness services run effective homelessness Day Services.

Guidance for frontline staff and managers working in rough sleeping outreach services and a printable information leaflet for new or existing volunteers for outreach services.

How are organisations in England supporting the people they work with?

This framework contains two self-reflection tools designed to support fidelity to the principles of Housing First in England.

This page focuses on how Day Services can balance the need to create environments that are places of safety for everyone whilst being inclusive of those who are experiencing heightened emotions.

This guidance supports homelessness practitioners and managers to actively reflect on and address discrimination within the workplace.

Resources for attendees of the Rough Sleeping Conference 2026. Please note, these resources are only accessible to conference delegates and require a password to access.

In the Autumn 2017 Budget, the Ministry of Housing, Communities and Local Government (MHCLG) announced the launch of a regional Housing First pilot programme, with £28 million of funding.

A practice development framework to support organisations to implement trauma-informed care in practice.

Guidance on Safeguarding Adults Reviews, including what they are, why to conduct them, the process, and learning from previous reviews.

Detailed guidance on how to handle intoxication, in a way which minimises potential incidents of violence and aggression, is provided in the guidance on settin…

Referral processes vary by area, with some services accepting telephone referrals and others requiring written referrals. If making a referral by phone, review…