Knowledge Hub

Information and guidance on supporting people experiencing homelessness during hot weather, including recognising heat-related illnesses and how to keep cool in the heat.

This guide describes and gives good practice examples and approaches at each stage of the commissioning cycle, specifically for commissioning homelessness services.

Guidance on how to support people accessing homelessness services to request an assessment under the Care Act, how eligibility for social care is determined, and what happens once a decision is made.

Read our guidance on how to engage with landlords to find accommodation in the private rented sector, along with tips on how to support individuals to maintain their tenancies.

Guidance on COVID-19 testing and vaccination in homelessness settings over the winter period, with links to specialist organisations for further information and guidance on different aspects of COVID-19.

This page contains guidance for organisations looking to put together policies and procedures to manage the risk and impact of suicide.

Examples of suicide prevention policies from organisations working in homelessness

How can homelessness accommodation and support services work positively with couples? Read our guidance on Universal Credit and Housing Benefit claims for couples.

Guidance for homelessness services on implementing reflective practice.

This page holds collected resources to support anyone interested in becoming strengths-based.

Young people’s rights to support and housing are often different to adults. These resources unpick legislative frameworks affecting young people’s housing pathways and explain the different roles agencies, services and individuals have when responding to youth homelessness.

Thinking about setting up a new service in response to homelessness? Read our guidance on things to consider when setting up a new provision and when it is best to work with an existing service.