Knowledge Hub

These recordings are for frontline staff of homelessness organisations who are looking to build on their knowledge, skills and understanding of supporting people with challenging behaviours.

A Skills Framework for frontline roles in the homelessness sector which includes types of roles, services, and the knowledge, skills and behaviours required for each role.

These resources are aimed at ensuring frontline staff receive person-centred support, in a psychologically informed way, including guidance on 1:1 meetings, inductions & understanding burnout, vicarious trauma & secondary traumatic stress.

Guidance for homelessness services on implementing reflective practice.