Knowledge Hub

Bitesize e-learning and further resources for frontline staff in homelessness services who are looking to build on their knowledge, skills and understanding of supporting people who exhibit challenging behaviours.

Information on factors that impact on staff wellbeing, including burnout, vicarious trauma, compassion fatigue and moral injury. Guidance is also provided on how staff can look after themselves, and what support homelessness services should offer to their staff.

These resources are aimed at ensuring frontline staff receive person-centred support, in a psychologically informed way, including guidance on 1:1 meetings and inductions.

Our podcast focusing on practice in the homelessness sector.

A Skills Framework for frontline roles in the homelessness sector which includes types of roles, services, and the knowledge, skills and behaviours required for each role.

Guidance for homelessness services on implementing reflective practice.