Knowledge Hub

9-part bitesize e-learning and further resources for frontline staff in homelessness services who are looking to build on their knowledge, skills and understanding of supporting people who exhibit challenging behaviours.

A resource exploring how practitioners can facilitate safe transitions into adulthood with young people accessing homelessness services.

This page contains guidance for organisations looking to put together policies and procedures to manage the risk and impact of suicide.

This podcast and posters provide homelessness workers with advice on a range of ways to improve clients’ A&E experiences.

Resources for homelessness service staff who might have conversations with clients with suicidal thoughts. Printed materials and video tutorials.

This page contains information and links on applying trauma-informed care to Day Service buildings and physical spaces.

An animation and scenario examples showing the difference trauma-informed care can make in supported housing services.

Practical information about trauma and psychologically informed approaches.

These resources are aimed at ensuring frontline staff receive person-centred support, in a psychologically informed way, including guidance on 1:1 meetings and inductions.

A practice development framework to support organisations to implement trauma-informed care in practice.

Publications and videos covering talking to people with suicidal thoughts, improving prevention policies, and supporting staff dealing with suicidal clients.

Examples of suicide prevention policies from organisations working in homelessness