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Added 25 March 2022

Homelessness services frequently work with people who have fallen through the safety net in terms of their welfare and care needs. Staff often try to meet the needs of these service users in-house, rather than challenging the social care sector to provide the assessments and care to which they should be entitled. With an ageing population and the increasing complexity of service users’ needs, staff need the knowledge and confidence to secure Social Care Assessments and care packages so that service users receive the care and support that they need from the agencies best placed to provide it.

Our guidance was updated in November 2021.