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The Homelessness Outcomes Star is a person-centred tool for exploring the strengths and support needs of people using homelessness services. Widely used across the homelessness sector, the Star underpins conversations between staff and service users by helping them to acknowledge strengths and progress, as well as identifying those areas where support is needed.

The Homelessness Outcomes Star is designed for in-depth, collaborative discussions of progress at regular intervals, alongside more frequent keywork meetings. The Star’s Journey of Change model gives staff and clients a client-led way of measuring and motivating successful change. You’ll discuss progress from stuck to accepting help, through to believing, learning and self-reliance. Mapping this journey on the Star chart provides an accessible, visual record of progress for both you and your clients. Actions agreed during these sessions go on to your client’s support plan, and outcomes are reviewed when you next complete a Star together.

Homelessness Outcomes Star data can also be used to produce management reports showing support needs and progress across a service or team. You can use this information to improve service delivery, for example identifying staff training needs, gaps in provision or opportunities for partnership working.

Who is this course for?

This course is suitable for new frontline staff or experienced professionals who have not previously had Outcomes Star training.

Experienced Star users should contact us about booking an Outcomes Star Refresher day.

What will my team learn? 

Through this course, your team will:

  • Understand how the Homelessness Outcomes Star supports effective keyworking
  • Be able to use the Star with the people you support
  • Know how the Star aligns with strengths-based approaches
  • Be able to develop engagement and manage disagreement 
  • Know how to implement the Star within your organisation

How will it be delivered?

This one-day course can be booked for a team of up to 16 for in-person training or up to 20 for online training.

If you need something different, we can tailor the course delivery to suit your situation, with some potential adjustments in cost.

How much will it cost?

Non-members: £1,400

Members: £990

Please note, if you're opting for in-person training, the expenses of the trainer (e.g. travel to your location) will be added to your invoice.

We are a social enterprise so choosing training with us not only equips your team with vital skills but also fuels impactful research and campaigns, so every purchase goes back into ending homelessness.

Ready to take the next step?

To book or if you'd like to find out more:
Email: training@homelesslink.org.uk
​Call: James at 07375 042 815 or Hannah at 07939 967 209

Terms and conditions

Email the training team