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This course aims to develop emotional resilience amongst staff by exploring stress, compassion fatigue, burnout, and vicarious trauma, and develop strategies and techniques for managing self-care, emotional wellbeing and supporting others safely.

Who is this course for?

This course is made for teams in homelessness and supported housing. It works well for both frontline staff and managers.

What will your team learn?

Through this course, your team will:

  • Explain the symptoms and impact of stress, both psychologically and physiologically
  • Define and identify signs of Compassion Fatigue, Burnout, and Vicarious Trauma, understanding their causes
  • Identify personal and professional stress triggers across various environments
  • Understand the significance of reactive and proactive self-care practices
  • Recognise unhelpful thinking patterns (Cognitive Distortions) in themselves and others
  • Learn stress management techniques and empathy practices
  • Understand how to reduce the risk of emotional contagion, burnout, and trauma when supporting others
  • Reflect on the importance of professional boundaries

How will it be delivered?

This one-day course can be booked for a team of up to 16 for in-person training or up to 20 for online training.

If you need something different, we can tailor the course delivery to suit you, with some potential adjustments in cost.

How much will it cost?

Non-members: £1,400

Members: £990

Please note, if you're opting for in-person training, the expenses of the trainer (e.g. travel to your location) will be added to your invoice.

We are a social enterprise so choosing training with us not only equips your team with vital skills but also fuels impactful research and campaigns, so every purchase goes back into ending homelessness.

Ready to take the next step?

To book or if you'd like to find out more:
Email: training@homelesslink.org.uk
​Call: James at 07375 042 815 or Hannah at 07939 967 209

Terms and conditions

Email the training team