We use cookies to provide vital functionality. For more information, please see our cookie policy.

Manage cookie preferences

This course will explore the key rules for Universal Credit and Housing Benefit and the need to claim housing benefit to cover rent for people living in supported accommodation. The session will also consider how to claim both benefits and the role of support workers in helping to claim these benefits and resolve difficulties that might be encountered with either.

Who is this course for?

Anyone who works in supported accommodation who needs further knowledge about the welfare benefit system because it is their role to give practical support to occupants who are dependent on welfare benefits. 

The course might also be useful for those who manage such accommodation services and those who have other roles such rent arrears officers and Resettlement workers.

What will your team learn?

Through this course, your team will explore:

  • Universal Credit entitlement rules including the housing cost element
  • Key Housing Benefit rules
  • Alternative Payment Arrangements, Budgeting advice, Direct Deduction for arrears; including rent
  • The process for claiming both UC and HB
  • Problems in claiming these benefits for those in supported housing
  • The implications of gaining employment in supported housing  
  • How support workers can be important in resolving difficulties 
  • Moving on from supported housing into private sector accommodation and the issues and problems that might arise

How will it be delivered?

This one-day course can be booked for a team of up to 16 for in-person training or up to 20 for online training.

If you need something different, we can tailor the course delivery to suit you, with some potential adjustments in cost.

How much will it cost?

Non-members: £1,400

Members: £990

Please note, if you're opting for in-person training, the expenses of the trainer (e.g. travel to your location) will be added to your invoice.

We are a social enterprise so choosing training with us not only equips your team with vital skills but also fuels impactful research and campaigns, so every purchase goes back into ending homelessness.

Ready to take the next step?

To book or if you'd like to find out more:
Email: training@homelesslink.org.uk
​Call: James at 07375 042 815 or Hannah at 07939 967 209

Terms and conditions

Email the training team