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Who is this course for?

Anyone who works in supported accommodation who needs further knowledge about the welfare benefit system because it is their role to give practical support to occupants who are dependent on welfare benefits. The course might also be useful for those who manage such accommodation services and those who have other roles such rent arrears officers and Resettlement workers.

What will you learn?

On completion of this course you will:

  • Universal Credit entitlement rules including the housing cost element
  • Key Housing Benefit rules
  • Alternative Payment Arrangements, Budgeting advice, Direct Deduction for arrears; including rent
  • The process for claiming both UC and HB
  • Problems in claiming these benefits for those in supported housing
  • The implications of gaining employment in supported housing  
  • How support workers can be important in resolving difficulties 
  • Moving on from supported housing into private sector accommodation and the issues and problems that might arise


Face to face: One-day course
Online: Three 1.5 hour modules delivered in one day

We can be flexible on the above delivery model if needed, but an additional cost may be incurred. 

Costs for one full-day face to face course or three 1.5-hour online modules

This course can be booked for a team of up to 16 for face to face training or up to 20 for online training: 

Members face to face: £940 plus Trainer expenses
Members online: £940 - no Trainer expenses

Non-members face to face: £1,335 plus Trainer expenses
Non-members online: £1,335 - no Trainer expenses


If your interested in booking this training or would like to find out more:
Email: training@homelesslink.org.uk
​Call: James on 07375 042 815 or Sharelle on 07881 921 476

Contact the training team