1. Developing a psychological framework
Allowing services to have a shared understanding of, and response to, the people they support.
2. The physical environment and social spaces
Adapted to improve the space available to engage and support people in the service.
3. Staff training and support
Enables workers to move away from crisis management and work in a more therapeutic and planned way.
4. Managing relationships
Help staff and clients self-manage their emotional and behavioural responses to triggering events.
5. Evaluation of outcomes
Enable staff and clients to evaluate their effectiveness, for ongoing development, and to evidence service impact.