Knowledge Hub

9-part bitesize e-learning and further resources for frontline staff in homelessness services who are looking to build on their knowledge, skills and understanding of supporting people who exhibit challenging behaviours.

A Skills Framework for frontline roles in the homelessness sector which includes types of roles, services, and the knowledge, skills and behaviours required for each role.

Information and links to useful resources on approach and ethos, trauma-informed working, managing staff, funding and fundraising, data management and working in partnership.

This page contains information and links on applying trauma-informed care to Day Service buildings and physical spaces.

Guidance on palliative care including why it is relevant to the homelessness sector, and how services can identify and support those who may need palliative services.

Our podcast focusing on practice in the homelessness sector.

Guidance on the importance of being a pet-inclusive service, including a video discussing common misconceptions of pet-ownership and homelessness, with practical solutions to pet-inclusivity.

Guidance on understanding gambling addiction, including the relationship between gambling and homelessness, signs to look out for, and ways frontline workers can support.

Guidance and information to help local authorities and homelessness service providers develop suitable responses during the winter and periods of severe weather.

The UK Government is rolling out a new digital immigration system, which will replace all physical visas, such as biometric residence permit (BRP), visa vignette stickers or immigration ink stamps in passports, or biometric residence cards (BRC). The Government’s aim is for the visa system to be fully electronic by 2025. This guidance provides an overview of everyone impacted by these changes, what they need to do and by when.

Three case studies help to illustrate innovative ways to overcome the challenges of securing appropriate housing for Housing First.

Check out our free bitesize e-learning series on mental health and homelessness for people working in frontline homelessness services.