Knowledge Hub

9-part bitesize e-learning and further resources for frontline staff in homelessness services who are looking to build on their knowledge, skills and understanding of supporting people who exhibit challenging behaviours.

Guidance on the health impacts of severe weather for people experiencing homelessness, alongside practice recommendations for responding to increasingly frequent severe weather.

We have produced and compiled a set of up-to-date, practical guidance and resources to support the delivery of successful Housing First services.

Toolkit and guidance to support Housing First providers across all elements of service delivery.

Information and links to useful resources on approach and ethos, trauma-informed working, managing staff, funding and fundraising, data management and working in partnership.

A Skills Framework for frontline roles in the homelessness sector which includes types of roles, services, and the knowledge, skills and behaviours required for each role.

This page contains information and links on applying trauma-informed care to Day Service buildings and physical spaces.

Guidance on palliative care including why it is relevant to the homelessness sector, and how services can identify and support those who may need palliative services.

Our podcast focusing on practice in the homelessness sector.

Guidance on the importance of being a pet-inclusive service, including a video discussing common misconceptions of pet-ownership and homelessness, with practical solutions to pet-inclusivity.

Guidance on understanding gambling addiction, including the relationship between gambling and homelessness, signs to look out for, and ways frontline workers can support.

Guidance and information to help local authorities and homelessness service providers develop suitable responses during the winter and periods of severe weather.