Knowledge Hub

Bitesize e-learning and further resources for frontline staff in homelessness services who are looking to build on their knowledge, skills and understanding of supporting people who exhibit challenging behaviours.

Information and links to useful resources on approach and ethos, trauma-informed working, managing staff, funding and fundraising, data management and working in partnership.

The UK Government is rolling out a new digital immigration system, which will replace all physical visas, such as biometric residence permit (BRP), visa vignette stickers or immigration ink stamps in passports, or biometric residence cards (BRC). The Government’s aim is for the visa system to be fully electronic by 2025. This guidance provides an overview of everyone impacted by these changes, what they need to do and by when.

Three case studies help to illustrate innovative ways to overcome the challenges of securing appropriate housing for Housing First.

Check out our free bitesize e-learning series on mental health and homelessness for people working in frontline homelessness services.

Guidance on safeguarding adults, including how to raise a safeguarding alert and the role of Safeguarding Adults Boards.

Our podcast focusing on practice in the homelessness sector.

Read our guidance on how to engage with landlords to find accommodation in the private rented sector, along with tips on how to support individuals to maintain their tenancies.

A practice development framework to support organisations to implement trauma-informed care in practice.

This document details the core principles required for designing and delivering rough sleeping outreach services in England.

A toolkit to help local authorities and homelessness service providers develop suitable responses during the winter and periods of severe weather.

Guidance for frontline staff and managers working in rough sleeping outreach services and a printable information leaflet for new or existing volunteers for outreach services.