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Last updated: 29 April 2024

Who are these documents for?

  • Anyone working in homelessness services, from volunteers on the front line to senior management.
  • Local Authorities

Why are they relevant?

Hate crime is a growing problem in the UK, with more incidents being reported each year. Hate crime incidents which are motivated by hostility towards individual characteristics such as race, religion, sexuality, disability or transgender identity can affect your staff and the people you work with at anytime.

What are the key takeaways?

  • There are a range of responses that services can undertake to help prevent cases of hate crime from happening.
  • These range from increased dialogue around diversity related issues with clients, targeted staff training, effective partnership working with local special interest groups, and generally making it easier for staff and clients to report incidents.
  • There is a need for a consistent approach to tacking hate crime and discrimination: the case study document outlines Bristol City Council's approach, including the development of a protocol and setting up a multi-agency working group.