Knowledge Hub

Bitesize e-learning and further resources for frontline staff in homelessness services who are looking to build on their knowledge, skills and understanding of supporting people who exhibit challenging behaviours.

A resource exploring how practitioners can facilitate safe transitions into adulthood with young people accessing homelessness services.

Practical guidance for people working in supported accommodation settings to prevent evictions and abandonments.

A practice development framework to support organisations to implement trauma-informed care in practice.

A Skills Framework for frontline roles in the homelessness sector which includes types of roles, services, and the knowledge, skills and behaviours required for each role.

Guidance on understanding hoarding including why people hoard, and how to support someone who has a hoarding issue.

Watch our webinar on an introduction to Housing Benefit for accommodation service providers.

These two briefings aim to help homelessness services to employ people with lived experience in the most constructive way possible that mutually benefits both the employer and employee.

A toolkit to help local authorities and homelessness service providers develop suitable responses during the winter and periods of severe weather.

Animations and a research report to help services and staff improve nutrition among people experiencing homelessness and using substances.

This document details the core principles required for designing and delivering rough sleeping outreach services in England.

This framework contains two self-reflection tools designed to support fidelity to the principles of Housing First in England.