Staff Wellbeing
Resources
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Staff wellbeing in homelessness services
Information on factors that impact on staff wellbeing, including burnout, vicarious trauma, compassion fatigue and moral injury. Guidance is also provided on how staff can look after themselves, and what support homelessness services should offer to their staff.
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National Homelessness Skills Framework
A Skills Framework for frontline roles in the homelessness sector which includes types of roles, services, and the knowledge, skills and behaviours required for each role.
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Bitesize learning: Managing challenging behaviour
These recordings are for frontline staff of homelessness organisations who are looking to build on their knowledge, skills and understanding of supporting people with challenging behaviours.
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Reflective practice in homelessness services
Guidance for homelessness services on implementing reflective practice.
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Psychologically Informed Management
These resources are aimed at ensuring frontline staff receive person-centred support, in a psychologically informed way, including guidance on 1:1 meetings and inductions.
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Going Beyond: Homeless Link's practice podcast
Our podcast focusing on practice in the homelessness sector.
News
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News
Housing First is essential, but it needs long-term thinking
Housing First is essential but we need longer funding cycles and top-down investment in staff, says Sarah Lister of Oasis Community Housing, as part of the Reset Homelessness campaign.
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News
Reflections on this year’s Leadership Summit
Lucy Horitz, Homeless Link's Senior Learning and Development Manager, shares her insights from this year's Leadership Summit.
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News
Coaching Spotlight: Steve Sylvan
We sat down with Homeless Link coach, Steve Sylvan, to dive into his coaching style, what drives him, and how he helps people working in the homelessness sector be heard and improve their wellbeing.
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News
Spotlight on: frontline worker wellbeing
Rachel Marshall, Policy and Best Practice Manager at St Martin-in-the-Fields Charity shares what their latest survey found out about frontline worker wellbeing and shares some practical resources that can support staff in their roles.
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News
31st March is Trans Visibility Day
This day marks a time to celebrate trans and non-binary people, to raise awareness of the discrimination faced by the community and an opportunity for allies to learn more about how they can support. We spoke to akt about their Trans Pathway Project.
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News
Practitioner Insights: Reflecting on the ‘Stress, Vicarious Trauma and Managing Wellbeing’ training by Homeless Link
Being a listening ear for people is a privileged position but it can also be exhausting and can even lead to vicarious trauma. James from Kineara shares his reflections about the impact of vicarious trauma, the importance of resilience, and other “difficult to hear” realities.
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Innovation Forum - supporting staff wellbeing
Join us for the second of Homeless Link's new series of Innovation Forums. This workshop-style event will introduce you to new and interesting frameworks for supporting staff wellbeing as well as giving you space to generate ideas relevant to your workplace alongside peers from across the sector.
Online Free -
Lone working
This course will explore best practice and safety when it comes to lone working.
Online Members £131pp, Non-Members £173pp -
Professional boundaries
Staff can be faced with dilemmas and can sometimes find themselves in tricky situations where they are uncertain of the most appropriate course of action. This course will enable participants to explore these critical issues.
Online Members £131pp, Non-Members £173pp -
Conflict management: handling violence and aggression
Learn how to safely manage and de-escalate volatile situations and resolve conflict.
Online Members £131pp, Non-Members £173pp -
Wellbeing Programme for homelessness and supported housing sector workers
Delivered by a qualified mental health professional, this four-part training programme aims to inspire and equip staff with knowledge, confidence and practical tools for managing their own wellbeing and how they can contribute to a workplace culture of positive wellbeing practice.
Online Members £394pp, Non-Members £530pp -
Suicide: prevention, intervention and post-incident protocols
Join us on World Suicide Prevention Day to build your confidence in helping people at risk of suicide, exploring prevention, post-incident protocols, and how to support service users and staff after an incident.
Online Members £135pp, Non-Members £175pp