Staff Wellbeing
Resources
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National Homelessness Skills Framework
A Skills Framework for frontline roles in the homelessness sector which includes types of roles, services, and the knowledge, skills and behaviours required for each role.
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Bitesize learning: Managing challenging behaviour
These recordings are for frontline staff of homelessness organisations who are looking to build on their knowledge, skills and understanding of supporting people with challenging behaviours.
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Reflective practice in homelessness services
Guidance for homelessness services on implementing reflective practice.
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Psychologically Informed Management
These resources are aimed at ensuring frontline staff receive person-centred support, in a psychologically informed way, including guidance on 1:1 meetings, inductions & understanding burnout, vicarious trauma & secondary traumatic stress.
News
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News
Coaching Spotlight: Steve Sylvan
We sat down with Homeless Link coach, Steve Sylvan, to dive into his coaching style, what drives him, and how he helps people working in the homelessness sector be heard and improve their wellbeing.
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News
Spotlight on: frontline worker wellbeing
Rachel Marshall, Policy and Best Practice Manager at St Martin-in-the-Fields Charity shares what their latest survey found out about frontline worker wellbeing and shares some practical resources that can support staff in their roles.
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News
31st March is Trans Visibility Day
This day marks a time to celebrate trans and non-binary people, to raise awareness of the discrimination faced by the community and an opportunity for allies to learn more about how they can support. We spoke to akt about their Trans Pathway Project.
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News
Practitioner Insights: Reflecting on the ‘Stress, Vicarious Trauma and Managing Wellbeing’ training by Homeless Link
Being a listening ear for people is a privileged position but it can also be exhausting and can even lead to vicarious trauma. James from Kineara shares his reflections about the impact of vicarious trauma, the importance of resilience, and other “difficult to hear” realities.
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News
New research: Building staff resilience to support long-term organisational development
A new research project, launched by City Bridge Trust, aims to support frontline workers in the voluntary sector, leading to longer-term organisational development.
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News
Join our call for vaccinations for homelessness workers
Homeless Link is advocating for roles working with people experiencing homelessness to be treated as a priority occupation for COVID-19 vaccination. Services can help strengthen our call by writing to their local MP.
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Lone working
This course will explore best practice and safety when it comes to lone working.
Online Members £125pp, Non-Members £165pp -
Reflective Practice and resilience for frontline staff
Identify ways to build your resilience, learn from challenging situations, and use these skills to reduce the negative impact of stress in the workplace.
Online Members £125pp, Non-Members £165pp -
Stress, Vicarious Trauma and managing wellbeing
This course aims to develop emotional resilience amongst staff by exploring stress, compassion fatigue, burnout, and vicarious trauma, and develop strategies and techniques for managing self-care, emotional wellbeing and supporting others safely.
Online Members £125pp, Non-Members £165pp -
Professional boundaries
Staff can be faced with dilemmas and can sometimes find themselves in tricky situations where they are uncertain of the most appropriate course of action. This course will enable participants to explore these critical issues.
Online Members £125pp, Non-Members £165pp -
Conflict management: handling violence and aggression
Learn how to safely manage and de-escalate volatile situations and resolve conflict.
Online Members £125pp, Non-Members £165pp -
Staff Supervision skills
Improve your supervision skills to benefit your staff team and improve the performance of your service. As a manager or supervisor this course will help you to develop your staff through regular formal supervision, leading to improved outcomes for your organisation.
Online Members £125pp, Non-Members £165pp